Incident Commander

Who we are:
In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sector.

We bring this same sense of innovation and aspiration to how we support our people. We pioneered the 4 day summer work week, have announced the provision of equity for all and launched Our Mambu Deal to capture how we work with each other and what we offer all Mambuvians.

These are just the beginning. We’ll continue to look for ways to make Mambu an even better place to work.

We’re not here to play it safe.

We’re here to change the world.

What you’ll do:
**Act as Major Incident Manager in the specific region**:

- Drive incident resolution e2e.
- Ensure that incidents are acknowledged and resolved within expected timeframes by engaging the right teams and coordinating the resolution effort.
- Ensure seamless communication during the incidents.
- Liaise with customers when it’s required for faster incident resolution.

**Drive adoption of the processes across the organization, focusing on a specific region**:

- Act as a point of contact for all Incident Response process related questions in your region.
- Track the adoption of processes and identify improvement areas and actions.

**Actively communicate with stakeholders for continuous learning and improvements**:

- Have regular interactions with process users and stakeholders.
- Provide reports with relevant and actionable information.
- Support in creating action plans to address process adoption and implementation issues (i.e. post-mortem task implementation, failing releases and similar).
- Keep informed about process improvements and updates.

**Be passionate process ambassador**:

- Continuously learn about new IT practices and how they can be adopted in Mambu.
- Seek to minimize the process effort for everyone in Mambu.
- Constantly communicate internally and with each individual about our direction and beliefs.
- Speak at meetups, conferences to advertise Mambu, in order to attract talent and contribute to the community.

What you’ll bring:
**Mandatory / Must Have**
- Previous experience in the Incident Commander role.
- Agility and ability to maintain high pace.
- Knowledge of ITIL processes within the Agile delivery model.
- Familiarity with SRE and development methodologies.
- Experience in technical support, consulting, engineering or similar role.
- Excellent analytical and technical writing skills.

**Nice to have**
- Experience in DevOps organization.
- Technical experience with CI/CD.
- Experience with Cloud solutions and familiarity with key terms.
- Hands-on experience in creating reporting dashboards.

**Mambu’s future**
We are a diverse group of Mambuvians, and we are growing fast. Our eyes are on the future, and we believe we can use our technology and our talent to deliver banking experiences for billions that are also sustainable and inclusive and accessible.

**Your future**
We’re also focused on delivering a fantastic working experience for all Mambuvians. We pioneered the 4 day working week between June - August many years ago, and continue to innovate around how work should feel and how it should get done. Our Mambu Deal is how we articulate this relationship of support and dedication which drives us all forward.

**For the rest of the locations where we advertise this role, the starting salary will be discussed during the recruitment process.**

To stay on top of the latest Fintech trends and our success stories, please follow us on LinkedIn.

To experience more of the Mambu culture in action, you can follow us on Facebook, Instagram or YouTube.
- To explore more about Mambu - the mission we’re on, the world we’re building and the values that drive us - get started at _
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- As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results._
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