Incident Commander

Who we are:
At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone.

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before.

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team.

At Mambu our people are the foundation We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together

What you’ll do:
**Act as Major Incident Manager in the specific region**:

- Drive incident resolution e2e.
- Ensure that incidents are acknowledged and resolved within expected timeframes by engaging the right teams and coordinating the resolution effort.
- Ensure seamless communication during the incidents.
- Liaise with customers when it’s required for faster incident resolution.

**Drive adoption of the processes across the organization, focusing on a specific region**:

- Act as a point of contact for all Incident Response process related questions in your region.
- Track the adoption of processes and identify improvement areas and actions.

**Actively communicate with stakeholders for continuous learning and improvements**:

- Have regular interactions with process users and stakeholders.
- Provide reports with relevant and actionable information.
- Support in creating action plans to address process adoption and implementation issues (i.e. post-mortem task implementation, failing releases and similar).
- Keep informed about process improvements and updates.

**Be passionate process ambassador**:

- Continuously learn about new IT practices and how they can be adopted in Mambu.
- Seek to minimize the process effort for everyone in Mambu.
- Constantly communicate internally and with each individual about our direction and beliefs.
- Speak at meetups, conferences to advertise Mambu, in order to attract talent and contribute to the community.

What you’ll bring:

- Previous experience in the Incident Commander role.
- Agility and ability to maintain high pace.
- Knowledge of ITIL processes within the Agile delivery model.
- Familiarity with SRE and development methodologies.
- Experience in technical support, consulting, engineering or similar role.
- Excellent analytical and technical writing skills.

**Nice to have**
- Experience in DevOps organization.
- Technical experience with CI/CD.
- Experience with Cloud solutions and familiarity with key terms.
- Hands-on experience in creating reporting dashboards.

**Your future**
- We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong._

For the rest of the locations where we advertise this role, the starting salary will be discussed during the recruitment process.

**Let's connect**

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.
- As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results._