Reservations Agent

**Position**: Reservations Agent - Season 2024 (Full time #539104)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and responsibilities**:

- Handle reservation inquiries and relative written and oral communication
- Navigate multiple web-based systems to manage various source of bookings
- Control daily the arrivals, pre-authorizations and payments
- Work effectively by understanding, trusting and using tools and information appropriately
- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
- Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
- Inspire loyalty through personalized and efficient service driven by the guest's needs
- Manage time effectively

**Requirements**:

- Minimum one-year experience in a similar position, possibly in a luxury resort or hotel
- Excellent customer-service, communication, and organization skills
- A positive, service-oriented attitude
- Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus
- Good computer knowledge including Microsoft Office package
- Must be available to work flexible hours including evenings, weekends, and holidays

**Advertised**: 16 Apr 2024 W. Europe Daylight Time
**Applications close**: