Shift Manager

A forward thinker, with an ability to manage high levels of ambiguity and thrive on change. - Excellent written and verbal communication skills(Both in local language and English); ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers - Ability to work for different managers: we move managers around to meet business needs and as our business grows and you must adapt to changes in management - Excellent customer service skills and interpersonal skills - Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays

If you’re looking for an opportunity to be a part of a progressive, dynamic and fast-paced work environment and are excited by the opportunity to build something new, we need exceptionally customer-focused, data driven and inventive people to help us.

If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you.

Some of the things you’ll get involved in are:

- Support operations leadership team in daily management of the delivery station including pre-depart checks, area readiness reviews, allocating labor and conducting driver capacity assessments.
- Lead and inspire through conducting daily stand-up meetings with the Delivery Associate population to drive quality and engagement.
- Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.
- Improve load out and dispatch standard work adherence through load out audits and coaching Delivery Associates.
- Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance through KPI’s such as first time delivery success and delivery on time metrics.
- Manage training processes and on-road audit mechanisms for Delivery Associates.
- Conduct on-road route monitoring performance providing supervision and deep dives helping improve on-road hours efficiency and optimization of route assignment.
- Oversee operational effectiveness and timeliness in resolving customer escalations.
- Partner with Fleet Management and Road Safety teams to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program.
- Use planning skills to look ahead ensuring route to driver ratios are adequately covered