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Concession Manager

4 mesi fa

Roma, Italia Pangaia A tempo pieno

**Concession Manager**

**Rome, Italy**

**Full Time, Permanent**

**who we are**Welcome to PANGAIA, a materials science company on a mission to save our environment. We are a global collective of one heart and many hands — scientists, technologists, designers — creating essential products from innovative tech and bio-engineered materials.

We design products for living in, for any situation and for basic needs. We create our products with smart technology and use as many sustainable & recyclable elements as possible.

**We are starting a movement. Designing a better future.**

**about this role**
We are looking for a Store/Concession Manager to lead a team of Brand Ambassadors in one of our retail spaces. Together you will deliver an exceptional, engaging customer experience, resulting in solid commercial results and team satisfaction. Our retail spaces are a place for our customers to engage with our innovation and science in person, and to develop a deeper connection with the brand. Our Store Managers enable the creation of these relationships, along with the operational and people management of the space and the commercial success of their space.

**a day in the life**
- Lead the team and experience at their PANGAIA store, communicating and executing the vision, business needs, and strategies for commercial success.
- Build and foster a customer centric environment in which teams feel empowered to deliver the best possible experience for our clients.
- Create a consistent training calendar that is flexible and delivers commercially and culturally impactful development for your team
- Coordinate all store functions such as inventory management, visual merchandising, and daily reporting while ensuring compliance with company procedures and policies. You will work very closely with our Retail Operations function.
- Delivery of commercial and customer KPIs, and reporting against them.
- Optimise store performance through continuous evaluation of existing processes and implement change where necessary.
- Provide robust feedback and input on the store performance to the Head of Retail to ensure growth.
- Capture appropriate information from customers in a compliant and brand appropriate manne. Manage and own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise your client book.
- Work with any relevant internal or external partners on the delivery of in store or external marketing and customer activations
- Lead the recruitment and training of our brand ambassadors to ensure the best customer experience in the store.
- Assist with the training of new store teams for future store and pop-up openings.
- Oversee all aspects of the Brand Ambassadors performance development to create an inspiring working environment connected with the Brand ethos.
- Always demonstrate an authentic, best-in-class approach to customer satisfaction. Educating customers on Innovation and Sustainability will be an important piece of the role as Store Manager.

**Requirements**:

- Must be fluent in Italian
- Passion for Sustainability and Materials innovation.
- At least 3 years professional experience as Store Manager or Assistant Store Manager.
- Proven track record of driving sales growth and cost control.
- Inspirational leadership skills, with the ability to attract, retail and motivate teams.
- Result-oriented, highly analytical and structured, ability to identify connections, adopt different perspectives, and quickly and strategically responds to changing circumstances.
- Excellent understanding of retail process, systems and tools with proven experience in improving them.
- Excellent organisational skills and a demonstrated ability to multi-task and manage varying stakeholder requirements.
- Excellent communication (verbal and written) and interpersonal skills.
- Proven negotiation and influencing skills with an ability to deal with complex issues; ability to build and maintain strong relationships at all levels.
- Previous experience working in a new retail concept or for a start-up brand desirable

**_
NOTE_**_: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Pangaia is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primar