Dispatcher - Maternity Leave Replacement
6 mesi fa
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
**Position Overview**
Diebold Nixdorf is a leading global developer and manufacturer of retail/banking equipment. We are currently seeking a Senior Dispatcher. You would be expected to serve as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations. Takes action to assign or reassign work to meet customer commitments.
**Key Responsibilities**
Provide Service Call Scheduling and Management support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.
- Provides Field Service Dispatcher support for an assigned area or region.
- Monitors Technician status through mobile resource management tools to manage arrival times and shift completion.
- Checks job pools and schedules, and identifies unfilled time slots, overbooking, inefficiencies, cancellations and rescheduled, late or unfinished jobs.
- Takes action to assign or reassign work to meet customer commitments.
- Ensures daily Technician routes are operationally efficient by addressing / establishing:
- Appropriate drive times,
- Schedules to meet on-time guarantees,
- Maximum productivity,
- Alignment with employee skill sets.
- Anticipates obstacles that may interfere with work completion and identifies means to address those obstacles.
- Manages backfill of daily openings in Technicians’ routes, accommodating daily changes in Technician paid time off (PTO), planned activities and customer demands.
- Responds to internal and external customer calls and contacts customers regarding appointment verification, rescheduling missed appointments, job move-ups and work order cancellations.
- Adjusts systems configurations by preparing calendars, reassigning Technician work assignments based on skill set and making work zone adjustments.
- Proactively solicits feedback to ensure continuous improvement.
- Displays willingness to support, aid and assist team members and others
**Required Qualifications**
- 3- 4 year experience in customer service, banking, call center, field service or high volume production scheduling required
- Strong analytical and problem solving skills
- Reliable and dependable
- Microsoft Word and Excel skills
- Skilled proficiency: accuracy & attention to details; customer focus; internal controls; managing multiple priorities; safety focus; strives for excellence; focuses on execution; manages complexity; builds positive relationships; & resilient.
- Ability to learn new systems/software in above average time frame
- Ability to use logic and understand business efficiency
- Demonstrate the ability to communicate (oral/written) effectively, interface with customers and function well within a team environment
**Preferred Qualifications**
- 2 or more years of experience in customer service, banking, call center, field service or high volume production scheduling
- Associate's degree preferred
**Why should you join Diebold Nixdorf?**
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
**To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
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