Lead Services Specialist

8 mesi fa

Firenze, Italia Baker Hughes A tempo pieno

**Do you enjoy overseeing projects and managing multiple priorities?**

**Do you enjoy being part of team that provides high-quality services for our customers?**

**Join our cutting-edge Services Team**
The Knowledge Services (KS) P&L operates within IET Gas Services/Advanced Services organization and incorporates Gas Services capabilities and portfolio of Customer Training, Digital Services, Advanced Engineering and Advisory Services to create a new commercial offering and portfolio. Moreover the KS team interacts with other IET digital realities to deliver Outcome Based Services (OBS) projects, aligning to the broader IET strategy to collaborate across company boundaries.

**Partner with the best**

As Project Manager you will report into the KS Delivery Leader, you will be responsible of all job-related coordination of activities: set up of the job, coordinating timeline, resources and quality of the outcomes, communication to the customer, release invoices and monitor payments, orchestrate and support internal processes and customer facing activities. You will be accountable for the assigned projects’ profit & loss and customer satisfaction through management of project related activities and resources

As a Service Project Manager, you will be responsible for:

- Driving all activities related to the supervision, organization and execution of a service project. Responsibility for project methodologies and standards including scheduling and control, to fulfill a customer order or need according to project scope/financial/commercial parameters and ensuring customer satisfaction.
- Planning and implement projects, managing the project scope of work and coordinating the assigned network of resources (including contractors)
- Interacting with Customer to assure smooth project delivery. May handle correspondence, provide periodic updates, ensure scheduling and execution of all assigned projects with customer satisfaction, and negotiate / coordinate with internal stakeholders accordingly
- Understanding customer needs and make sure these align with the project scope, therefore communicating accordingly to manage expectations.
- Successfully manage invoicing and payment collection when project milestones are achieved as per contracts. Predict and deliver sales and contribution margin for the assigned projects, quarter after quarter. Proactively manage costs to maximize contribution margin and support collection and handling of past dues
- Identifying opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
- Supporting KS ITO during change orders negotiation with the customers
- Handling standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department
- Handling diverse clients in a region. Works based on predefined contracts and frameworks. Some latitude to deviate from those conditions

**Fuel your passion**

To be successful in this role you will:

- Have Master’s degree in Economics or Engineering (Mechanical/Aeronautical preferred) from an accredited university or college.
- Be fluent in English both in written and verbal form
- Have strong interpersonal and communication skills
- Be familiar with project management software to manage project, experience in project management in gas services
- Be available to travel for customer’s meeting.
- Effective problem identification and solution skills.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experienc

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