After Sales Service Specialist

2 settimane fa

Villafranca Padovana, Italia AGCO A tempo pieno

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.

The After Sales Service Specialist will be part of the After Sales department. He/She leads the internal process in order to guarantee a proper Service Support to the Customer after the Commissioning with the aim of quickly providing short-term solution in case of failures. He/She supports the Product Owners in product development by providing all the information useful for carrying out root cause analysis and to identify the long-term solution. He/She records all the after commisioning failures and based on root cause and statistic analysis He/She will provide a full overview of the products performance level. He/She is Customer oriented with the purpose to ensure the maximum level of productivity of our equipments with the proper level of maintenace. He/She works closley with Project Manager, Quality Supervisor, Product Developers, Technical Writers and Supervisors, with the aim to drive the continuos improvement on the Customer Experience.

**Your Impact**
- Solve promtly failure that occurs after commssioning, also managing retrofit campaign when necessary and providing customer feedback -To provide detailed report related to the majour problems presenting findings to Managers on a regular basis
- Record and track all the after commissioning failures with costs analysis
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
- Provide imput about product improvement and technical documentation improvement
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively

**Your Experience and Qualifications**
- Bachelor's degree in Civil or Mechanical Engineering or in the Agriculture field;
- 3-5 exeprience in Serive field;
- Good english written and spoken;
- Excellent communication,, Conflict resolution capabilities, Multi tasking skills, Problem Solving;
- Detail-orientated, Deadline-driven.

**Your Benefits**
- Attractive, fair remuneration including participation in our bonus scheme
- Balance of work, family and free time due to flexible working time and the possibility of remote work
- Private health insurance“Metasalute” with partial coverage of some medical expenses
- Welfare platform “TreCuori”
- Canteen with meal allowance

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a

team that includes a variety of experiences, backgrounds, cultures and perspectives.

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