Technical Support Assistance

Job Description

**At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.**:
**Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.**:
**Protein Diagnostic Grassobb**:
**Discover Impactful Work**:
***The **Technical Support Assistane **(**TSA**) serves as the first level of customer support, handling initial complaint records and forwarding them to specialized technician support when necessary. The TSA is also responsible for updating the company's management software and collaborating with the Marketing and Quality Departments on all tasks related to technical support.

A day in the Life:

- Office based to handle colleagues request coming from field.
- Continuous telephone logistic support to on-field colleagues.
- Handling cases details during instrument installation and uninstallation.
- Service contracts management.
- Customer training courses scheduling.
- Submission of user documentation to customer.
- First contact for technical support calls dispatch.
- Management of customer calls: complaint record and work order dispatch to field based technical service.
- Meeting logístical planning.
- Business trip arrangement and booking.

Keys to Success:
**Education**:

- High school diploma or equivalent required.

**Experience**:

- Comfortable in team working.
- Able to work with demanding customers and understands the importance of customer relations.
- Multidisciplinary trouble shooting skills.
- Preferentially: comfortable with analytical equipment (software, hardware).

**Knowledge, Skills, Abilities**:
B2 level of English language

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Accessibility/Disability** Access**: