Sales Supp. Specialist-customer Support

2 mesi fa

Bergamo, Italia ABB A tempo pieno

**Sales Supp. Specialist-Customer Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
Sales Support Manager - Customer Support

**Your responsibilities**:

- Processes orders to ensure that customers receive accurate and timely delivery of products and acts as first port of call to customers’ questions and orders.
- Builds long-term and sustainable customer relationships, and prioritizes the work according to the defined criteria, in order to ensure consistent customer satisfaction.
- Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Product Marketing, Operations, Supply Chain Management, Logistics and other internal and/or external teams.
- Develops, implements, and maintains customer support processes, participates in customer support related development projects (e.g. tools, competences, resources).
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, requested delivery date, shipping method, price lists, invoice) is in place.
- Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g. KPI ) using available tools and collecting relevant information and also tracks regular target performance and provides results to management.

**Your background**:

- Very good knowledge of English and Italian language, both spoken and written.
- Problem solving, willingness to work in a multicultural team.
- We are looking for motivated people interested in working in a dynamic environment, who can easily manage interpersonal relationships with colleagues and customers.

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