Reservation Manager

4 settimane fa

Venezia, Italia STARHOTELS A tempo pieno

Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds 4.200.

**Posizione**:
At Starhotels we are all thrilled for the new opening of the **Hotel Gabrielli**, in the heart of **Venice**, in **Spring 2025**.

The fascinating atmosphere will catch you at first sight. Are you ready to create memorable experiences for our guests? Don’t hesitate to start this luxury journey and showcase your special attitude and brilliant personality.

As **Reservation Manager**you will be the main lead in creating a positive experience for our guests during the reservations activities, ensuring that all team members interactions with the guests are authentic and memorable.

Your responsibilities include:

- Coordinating the activity of the Reservations Department.
- Motivating the reservations team in order to improve sales and quality of services.
- Making sure the team is fully informed of all hotel’s rates.
- Working closely with the revenue team to implement pricing strategy of the property and manage day-to-day optimal room occupancy.
- Ensuring a good relationship with the front office department.
- Promoting and overseeing activities of up-selling and cross-selling.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring policies and procedures compliance.

**Requisiti**:
Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Proven experience in the role.
- Familiarity with Opera PMS.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Discounts with our partners.
- Ticket Restaurants for delightful dining.

Embrace growth with:

- Exceptional career advancement opportunities through our Performer Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_

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