Floor Manager

3 mesi fa

Roma, Italia Soho House & Co. A tempo pieno

**The role**

As a **Floor Manager** of Soho House Rome, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept. Demonstrating a professional approach towards managers, employees and guests, you are responsible for the day-to-day management of the Club Floor as well as the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a 'can do' attitude and 'yes yes yes' mentality in alignment with The Soho House Ethos.

**Main Duties**- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
- Represent Club Manager in their absence
- Lead by example, setting an energetic pace and standards within the team
- Be visible on the floor and engaging with the members gaining feedback and noting any comments through reporting channels and directly to the kitchen and front of house team
- Ensuring that members and guests have a great experience and resolving any issues before they depart
- Provide support directly to the team on the floor including (but not limited to):

- Leading by example with a hands-on approach, serving and taking orders if needed and entering into POS
- Daily assignments of responsibilities to all the team
- Organization and control of mise en place
- Daily staff briefings including comprehensive information on members and guests and any other relevant information
- Showing leadership thorough thoughtful decision making
- Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
- Taking immediate corrective action when any incidents occur
- Manage and operate the POS system and ensure all items are updated as necessary
- Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
- Ordering and purchasing of products for your department
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Carry out any reasonable task as requested by management.

**Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for many hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift.
- Occasionally kneel, bend, crouch and climb as required.
- Must be able to stand, walk, lift, and bend for long periods of time.
- Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

**Benefits...**
- Every House Membership
- Monthly movie screenings in the in-house cinema with current movies
- Monthly workout opportunities (including inter-departmental).
- Weekly gym classes
- 50% discount on our Cowshed products
- Discounts with external providers (corporate benefits)

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