Shore Excursions Operations Specialist
3 settimane fa
In line with business guidelines and needs, the Shore Excursions Operations Specialist provides operations support, analysis and coordination to MSC Cruises Shore Excursions on board the ships, managing the excursions programme with local providers.
- Fluent English; any other EU language is considered an advantage;
- At least 2 years’ experience in the Cruise industry or tour operator in worldwide Shore Excursions operations;
- Strong command of Microsoft Office;
- Excellent multitasking and team building skills;
- Problem solving skills and working under pressure due to last minute event requesting prompt action.
- Work on the availability of the excursions for each ship, checking the allotment, any deadline and guides availability with the local providers;
- Work in agreement with Corporate Tour Managers in Geneva, dealing with the prepayment of services to be considered for specific reasons (e.g. venue, tickets, vehicles etc.);
- Check the contracted excursions Geneva Shorex Product Development and technical sheets provided by the Operators, so that they will comply with the excursion descriptions;
- Send operational instructions to the ships and prepaid bookings\/nationality breakdowns to the Operators and ships;
- Work with Corporate Tour Managers and solve issues arising during the excursion, also on last minute basis and revise Shorex programme in case of unforeseen event or itinerary change, supporting the ship with complain requests from the guests;
- Check cruise timetable with UK Port Ops Dept and request info or change about call timings for operational reasons;
- Check with Shorex Group and Setup Team the allotment to be loaded in the system in order to satisfy the request from groups or individual guests;
- Request ship report with feedback about the operations and guests’ satisfactions and have follow-up with the Operator in order to improve the products for future calls;
- Check with local suppliers any restriction or rules about MSC Bike Excursions Project.
VISA REQUIREMENTS (if any)
- Right to work in Italy.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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