Used Cars Operations Coordinator, Milano
9 mesi fa
What to Expect
- As an Operations Coordinator for Used Cars, you'll play an integral role in expanding our Used Cars business across Italy. You'll ensure a seamless organization and execution of our used car operations, including fleet, trade-ins, refurbishment, registration, logistics, and financing, while simplifying processes, onboarding team members and streamlining workflows. By supporting other teams and focusing on customer satisfaction, you'll contribute to a remarkable experience for our clients.
What You’ll Do
- You will investigate issues and processes, identify constraints and root causes and work with various departments to identify improvements, drive solutions and verify that the desired results have been achieved
- You will assist in the creation of business cases for initiatives that drive the Used Cars business forward
- Managing and supporting our day-to-day used vehicle operations, with a focus on achieving our Used Cars Key Performance Indicators such as refurbishment time, sales pace, delivery process, customer readiness, etc.
- Collaborate with local sales, service, and delivery teams to optimize cross-functional processes and elevate the customer experience
- Lead the onboarding, training and coaching of team members and stakeholders on used car operations, processes, and systems
- Coordinate with local sales and service teams to efficiently execute all pre-delivery tasks
- Resolve customer and vendor escalations with a solution-oriented approach
- Communicate programme progress and status to various people in the organization
What You’ll Bring
- You have proven communication, leadership and problem-solving skills in a business or department of comparable complexity and scope, including sales, operations, logistics and finance
- You have proven experience in the used cars business
- You have the ability to identify and solve problems using data and you are proficient in Excel
- You have the ability to manage multiple priorities simultaneously and successfully handle situations with a high degree of versatility and complexity
- You act on your own initiative with a strong desire to achieve existing goals and find new ways to move Tesla forward
- You have exceptional project and systems management skills, as well as an organizational talent with great attention to detail
- You are fluent in English and Italian
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