Floor Walker

**Here is an opportunity is to be part of HCL Technologies**

**Role**:

- Floorwalker (Microsoft Intune)

**Job type**:

- Fixed term contract (12 months)

**Location-** Milan, Italy
- Basic knowledge of registering a device, remediating compliance, reporting, optimizing delivery, updating Windows Defender security information, updating Windows Update features and quality patches during autopilot, driver and firmware support, managing Windows driver updates.
- Troubleshoot basic Intune issues, including device connectivity and compliance issues.
- Collaborate with other IT support teams to escalate and resolve more complex issues.
- Maintain accurate records of support activities and resolutions in ServiceNow.
- Stay up-to-date on Microsoft Intune features, updates, and best practices.
- Knowledge of Windows operating systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a team.
- Certifications are preferred (for example, Microsoft Certified: Modern Desktop Administrator Associate).
- Native language proficiency is required

**Italian Translation**
- Help desk di 1° livello sulle soluzioni applicative (Microsoft Intune Windows Autopilot.)
- Assistere gli utenti finali con la predisposizione dei dispositivi, l’installazione delle applicazioni e la configurazione in Microsoft Intune.
- Conoscenza di base della registrazione di un dispositivo, della riparazione della conformità, della reportistica, dell'ottimizzazione della consegna, dell'aggiornamento delle informazioni di sicurezza di Windows Defender, dell'aggiornamento delle funzionalità di Windows Update e delle patch di qualità durante l'autopilot, dell'assistenza ai driver e al firmware, della gestione degli aggiornamenti dei driver di Windows.
- Risolvere i problemi di base relativi a Intune, compresi i problemi di connettività e di conformità dei dispositivi.
- Collaborare con altri team di supporto IT per l'escalation e la risoluzione di problemi più complessi.
- Mantenere registrazioni accurate delle attività di supporto e delle risoluzioni in ServiceNow.
- Mantenersi aggiornati sulle funzionalità, gli aggiornamenti e le best practice di Microsoft Intune.
- Conoscenza dei sistemi operativi Windows.
- Spiccate capacità analitiche e di risoluzione dei problemi.
- Ottime capacità di comunicazione e collaborazione.
- Capacità di lavorare in team.
- Le certificazioni sono preferibili (ad esempio, Microsoft Certified: Modern Desktop Administrator Associate).
- È richiesta la conoscenza della lingua locale a livello madrelingua

**Benefits**
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits that includes 30 days’ vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks - Engagement Champion to name a few.
- Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process._
- **Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.**_
- **HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinance.**_

Contratto di lavoro: Tempo determinato
Durata contratto: 12 mesi

Sede di lavoro: Di persona