Commercial Assistant

GEWISS is an Italian multinational company that operates internationally in the development of technological solutions and innovative services for home & building automation, energy protection and distribution, electric mobility and smart lighting.
The history of GEWISS is rooted in a successful entrepreneurial path, born from the revolutionary intuition of the use of technopolymer in electrical systems and guided by the values of integrity, culture of excellence and sustainability.
We are experiencing a moment of exciting and ambitious growth to be increasingly managerial, international, digital and sustainable. For this reason, we need the best talents to walk alongside us, supporting together this process of continuous evolution.

Detail-oriented and goal-driven Customer Service professional possessing strong communication, and organizational skills to provide assistance to all the current and potential customers, answering questions, fixing problems, and providing excellent service.

Reporting to the Global Customer Management Manager within the Integrated Supply Chain, this role is responsible for ensuring customer orders are delivered in full and on time working in synergy with all corporate functions (mainly with Administration, Marketing, Pricing and Logistics)

Proactively engaged with Customer to put in place innovative solution to review the existing process to keep pace with a multichannel ever-expanding company.

**MAIN TASKS**
- Responsible for Order entry based upon different types of incoming (EDI /manual)
- Responsible for Order Management at all stages (from receipt to shipment)
- Management of Customer Communications granting timely follow-up and actions
- Management of Letter of Credit
- Coordinate with destination and customer for shipping instruction
- Preparation of Booking and Export documentation (Certificate of Origin included)
- Track and monitor shipments status and inform customer accordingly
- Maintain good relationship with both internal and external stakeholder
- Handle all customers' inquiries timely and effectively
- Work closely with Functions to meet customers requirements
- Ensure compliance with Standard Operating Procedures
- Ensure all data are updated correctly in system
- Monitors progress to achieve month end targets
- Work with billing team to close off jobs and billing process
- Take lead in issue resolutions
- Implement improvements to enhance service capabilities within the team
- All other ad-hoc work instructions from Manager

**Job position requirements**

**Education**:
University bachelor degree - Management

**Professional background**
- Direct experience in Customers Service role for an International Company
- Minimum 3 years in similar role
- Knowledge of Logistic environment
- Good understanding of Incoterms 2023
- Self-discipline, initiative, responsible and independent in a fast-paced environment
- A good team player with good interpersonal skills
- Flexible / Adaptive to changes
- Meticulous to details

**Hard skills **Essential:

- English Language mandatory
- Good IT skills essential ( great use of Excel)
- Sap (advanced level)

Considered as a plus:

- Another Language (i.e, French and German)

**Soft skills**

Essential:

- Ability to adapt to changes in the work environment.
- Accurate and able to produce quality work.
- Problem identification and problem solving.
- Analytical skills
- Ability to work in teams and open to others' views.
- Show respect and attitude towards integration with colleagues from others cultures
- Quality decision making.

In Gewiss, you will find:

- A stimulating and dynamic environment that will allow you to confront talented professionals and projects increasingly digital and innovative.
- Autonomy and responsibility, because getting involved is the first step to make a difference.
- Continuous training and career opportunities. You will have constantly updated multimedia training content. Your results will guide your growth path.