Business Analyst

20 ore fa

Milano, Italia Capco A tempo pieno

**Role Description**:
The role involves analyzing business needs, designing optimized CRM solutions, and implementing Microsoft Dynamics to drive client success. As a consultant, you will work directly with clients, providing tailored solutions that enhance efficiency, customer experience, and business value.

As part of the Capco Team you will deal with:

- Clients need assessment to understand their requirements, gather detailed business needs, and identify improvement areas.
- Develop CRM strategies and design Microsoft Dynamics solutions that align with client business objectives, industry standards, and best practices.
- Collaborate with technical teams to configure and implement Microsoft Dynamics according to client specifications.
- Identify opportunities to enhance client workflows and customer engagement processes, proposing effective CRM solutions to improve performance and satisfaction.
- Maintain close communication with client stakeholders, ensuring alignment of CRM solutions with their strategic goals and providing ongoing consulting support.

**Skills and Experience**

To qualify for the role you must have:

- _5+ years_ of experience as a CRM Consultant, Business Analyst, or in a similar client-facing role within CRM, with a strong focus on Microsoft Dynamics.
- Proficiency in Microsoft Dynamics 365, especially in _Sales, Marketing, and Customer Service modules._
- Experience with configuration, customization, and integration of Microsoft Dynamics solutions_, including Power Platform tools._
- Understanding of CRM best practices, industry KPIs, and reporting methodologies.
- Familiarity with Agile/Scrum methodologies and experience with project management tools.
- Good communication skills, with the ability to build strong client relationships.
- Problem-solving mindset with high attention to detail.

**Why join Capco?**

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

- A work culture focused on innovation and building lasting value for our clients and employees
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
- A diverse, inclusive, meritocratic culture

**About Capco**

Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy.

We are:

- Experts in capital markets, banking and payments and wealth and asset management
- Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Core Banking etc.
- Committed to growing our business and hiring the best talent to help us get there
- Focus on maintaining our nimble, agile and entrepreneurial culture

**Location**: Piazza Gae Aulenti 1, Milano (MM Garibaldi)

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