Airfreight Export Operations

**A WORLD OF OPPORTUNITIES FROM THE FREIGHT FORWARDING MARKET LEADER**

**About us**

**Deutsche Post DHL (DPDHL) **is the logistics provider of the world with almost 600.000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We are the world leader in Airfreight and the second in Ocean Freight services. As **DHL Global Forwarding Italy** we have a network with **19 offices** and **4 Gateways** with almost **600 highly qualified employees**. In DGF our business is freight forwarding, but people are our passion. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development.

We really are a “**Great Place to Work**.” If this sounds like a team you'd like to joinkeep reading

For our **Gorla Minore **Station** **we are currently looking for a **Airfreight Export Operations & Customer Service Specialist**.

**Job purpose**

Executes AFR Export plans to deliver flow of goods and information across the customer global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business assets in line with business strategy and objectives, corporate guidelines and policies, dealing with preparation and clearance of documentation and guide and advise customers on export operations and regulations, following implementation of customer operations requirements and plans to deliver efficient logistics processes.

**Key tasks**
- Execute AFR Export plans and processes to provide air freight forwarding for a key account customer in accordance with requirements to grant operational excellence and high customer service level;
- Gather guidelines from internal functions and receive, execute and update orders via the system;
- Provide allocation and reservations of freight on planned linehaul required for hub and operations performance;
- Ascertain domestic and/or international freight rate on outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines;
- Process, handle, distribute and archive all required export documents, verify invoices and shipping documents to enhance accordance with Incoterms and CDZ guidelines;
- Comply with operating standards and procedures to provide superior customer service, granting operational excellence;
- Coordinate with overseas office to check and verify shipment information;
- Respond to customers queries in an efficient and competitive manner;
- Achieve accurate and timely delivery of billing information to customers;
- Verify and input estimated costs, validate and approve accounts payables;
- Check bill discrepancies such as incorrect rates, charges, etc.
- Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations;
- Report and manage exceptions/issues assigned by other functions or directly from customer;
- Collaborate with Warehouse, Cartage, ICC and customs brokers to resolve issues, ensure service quality and timeliness;
- Handle customers complaints and operations irregularities and report them within the related tools;
- Identify and resolve recurring issues, and suggest modifications to AFR export work methods focusing on increasing effectiveness and efficiency;
**Requirements**:

- 3-4 years of previous experience in AFR Product;
- At least B1 level of English;
- Proficient with Office Suite, especially with Excel;
- Time management, problem solving and customer orientation;
- Good administration skills and orientation to details;
- Good communication skills;
- Open-minded attitude and capability to adhere to customers needs and requirements.

**WHY join our DHL team**
- At DHL Global Forwarding, you will be part of a strong team that respects its employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away from work to achieve a healthy work/life balance. DHL offers competitive compensation, incentive, and bonus plans._
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

**What’s next?**

If your CV has been shortlisted you will receive an invitation to conduct an interview and our HR Team will contact you to provide further details.

**More about us**

**CONNECTING PEOPLE. IMPROVING LIVES