Clinical Application Specialist

5 mesi fa

Monza, Italia DORC International A tempo pieno

Do you have experience in providing onsite technical service? Then read on and become our new Clinical Application Specialist in Italy.

The Clinical Application Specialist is a professional (technical) consultant on equipment to the surgeon, who provides demonstration of DORC equipment to the surgeons in OR as well as provides technical service to all DORC equipment.

**Main responsibilities**:

- Installation of the surgical equipment at the site
- Train the end-users on DORC products and its usage
- Stay up to date with new instruments and disposables
- Stay up to date with new surgical techniques
- Report results of installation / demonstration / training
- Report possible sales leads to the National Sales ManagerReport complaints to the National Sales Manager
- Report technical defects to the National Sales Manager
- Report activities of competition to the National Sales Manager
- Installation of hardware, backup systems, software, including overnight deliveries when required
- (Carry out preventive maintenance and calibration procedures)
- Coordinate field visits with Area Sales Managers and the Regional Sales Manager
- Make use of skills to promote and introduce new DORC products to existing and new clients
- Attendance of trade fair meetings if needed
- CRM regular usage for planning and reporting
- Technical support and field repair of all DORC machines, solving first line defects
- Attend intercompany training events, meetings.
- Keep a continuous schedule visiting the users of DORC equipment, with the goal of upselling other DORC products, as well as increase the volume of usage of DORC equipment (Farming)
- Provide feedback to DORC HQ on the quality and possible improvements to the Company portfolio
- Share knowledge and support other Application Specialists as well as other employees of the Company, with the possibility to travel abroad to support other teams.
- Organise clinical visits and have presentations of DORC solutions.

**Skills, knowledge and experience**:

- Well with people, self-confident
- Able to work independently
- Work well within a team
- Customer and Service oriented
- Excellent coordination and organizational skills
- Excellent verbal and written communication skills
- Excellent pedagogic skills
- Good training and presentation skills
- Positive attitude
- Accountability

**Qualifications**:

- Eye surgery experience/nurse/basic knowledge, (Technical degree, preferable bio
- medical engineer);
- 3-5 years direct experience and knowledge of mechanics & technical issues or strong ambition to learn eye surgery technical solutions

Fluent in written and spoken local language as well as English.

**D.O.R.C. (Dutch Ophthalmic Research Center)**: from local Rotterdam ophthalmology instrument-maker to global market leader in 40 years Every single day our more than 700 enthusiastic employees ensure that eye surgeons all over the world enjoy the use of innovative ophthalmic devices, instruments and liquids. Our products are sold in 80 countries through our own Subsidiaries in Europe, Middle East, Latin and North America and a network of distributors. D.O.R.C. uses cutting-edge technology, works closely with innovative surgeons and thrives to make a difference. Over 11.000 ophthalmologists worldwide daily use our advanced Ophthalmic surgery unit EVA to take care of their patients in order to help them see again.

**Does DORC make you happy?**

Do you define working as working together? Working together with a hands-on and down-to-earth mentality to create ophthalmic solutions that make lives better? Do you want to work for an organization that gives you freedom and responsibility? Where you are encouraged to come up with new ideas all the time? And where innovation, quality and technology are intertwined in its DNA? Then DORC is the perfect workplace for you.

**What does DORC have to offer you?**

At DORC, you will play at top level. So it is no surprise that we reward you like a top player. We offer you very competitive benefits.

**Job Types**: Full-time, Part-time
Part-time hours: 32-40 per week

Work Location: In person

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