Guest Service Agent

6 mesi fa

Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.
- Be located in the Hotel Lobby in order to assist guests whenever required.
- Welcome and handle all walk-ins.
- Support the LSM and ALSM with any administrative duties.
- Run required reports and report any discrepancies to involved parties.
- Constantly be up to date regarding expected arrivals and departures.
- Maintains positive guest and colleague interactions in a good working relationship.
- Establishes rapport with guests whilst maintaining good guest relationship.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Prepare daily, weekly, monthly reports and storage control report.
- Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
- Ensures punctuality is kept at all times.
- We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.
- Previous experience in a 5* Hotel and/or related fields.
- At least 1 year experience in the same position.
- Good knowledge of Opera.
- Fluent English and additional languages desirable (Chinese or Arabic).
- Good knowledge of the attractions and events in Milan.
- Deal with enquiries in person or by telephone.
- Take appropriate steps in emergency.
- Receive and attend to outgoing calls: local, trunk and international.
- Take Responsibility cashing up guests payments.
- Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

Contratto di lavoro: Tempo pieno

Orario:

- Turni

Lingua:

- Inglese (Obbligatorio)
- Italiano (Obbligatorio)

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