Level 2 Support Agents

3 settimane fa


Bologna, Italia alpitronic GmbH A tempo pieno

In the last 4 years we achieved incredible goals: with the hypercharger we developed probably the most powerful charging sta tion on the market. Up to now over 6,500 of these have been installed and with 10 million successful charges only Tesla is ahead of us. Support us in maintaining our customer's charging infrastructure and become part of our team.

For our new 24/7 Customer Support Center, we are looking for several

**Level 2 SUPPORT AGENTS **(m/w/x)

**TASKS**
- Remotely support our customer during commissioning, maintenance and troubleshooting of their hyperchargers
- Remotely diagnose, troubleshoot and resolve alerts and issues on hyperchargers
- analysis of telemetry data and communication logs of the charging stations
- remotely support our on-field service technicians during error analyses and troubleshooting

**REQUIRED SKILLS**
- English and Italian in speaking and writing, a 3rd language is a plus (German, French, Spanish)
- Good communication skills
- Willingness to work in shifts
- independent and solution-oriented work, as well as analytical thinking
- enthusiasm, teamwork and communication skills
- Experience in technical customer support
- Technical background/education

**WHAT WE OFFER**
- innovative working environment in a young, dynamic team
- High-tech projects in the future sector of e-mobility
- Career opportunities in a growing company
- wide range of further training opportunities
- Attractive bonus system and performance-related remuneration
- Additional company benefits such as paid lunch, enrolment in Mutual Help, etc.

Contratto di lavoro: Tempo pieno

Orario:

- Turni
- Turno diurno
- Turno notturno
- Weekend

Lingua:

- inglese (Obbligatorio)

Disponibilità a lavorare per turni:

- Turno di giorno (Obbligatorio)
- Turno serale (Obbligatorio)
- Turno notturno (Obbligatorio)


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