Tech Tolling Operations

5 mesi fa


Firenze, Italia Telepass A tempo pieno

Company: TELEPASS INNOVA- Location: Firenze, IT**Tech tolling operations**:
Per la nostra struttura di **Tolling & Smart Devices**, siamo alla ricerca di una risorsa da inserire all’interno del team **Technical Monitoring & Operations** per una sostituzione per maternità che avrà come principali responsabilità il monitoraggio tecnico del servizio dei pedaggi truck (mezzi pesanti) su domini satellitari esteri (Germania, Belgio, Svizzera, Ungheria, Bulgaria, Polonia, Slovacchia)

**Principali attività**:

- Monitoraggio dei processi relativi al Tolling Estero Satellitare, lato Back Office e Toll Charger Proxy, attraverso interrogazioni in banca dati e logging
- Analisi e verifiche a seguito di anomalie rilevate tramite sonde, report o controlli manuali
- Formalizzazione dei processi di monitoraggio, definizione e formalizzazione dei requisiti per l’implementazione di sonde
- Gestione dei rapporti tecnici con concessionarie e autorità estere, analisi e verifiche su richiesta delle concessionarie attraverso interrogazioni in banca dati
- Interfacciarsi con le strutture interne di Business, analisi e verifiche su richiesta del cliente attraverso interrogazioni in banca dati e produzione di reportistica
- Interfacciarsi con le strutture IT Operations, IT Infrastruttura e Sviluppo a seguito di richieste delle concessionarie o di problematiche rilevate
- Partecipazione costruttiva a meeting per l’ottimizzazione di processi, logiche e algoritmi

In merito alle attività di monitoraggio, si richiede di:

- Seguire l’avanzamento degli incident e gestire le escalation nelle attività di Service Desk
- Controllare i livelli di servizio (SLA) per l'help desk.
- Assicurare la reportistica sui KPI di sistema

**Requisiti**:

- Laurea in Ingegneria informatica, ingegneria elettronica e informatica
- Possibile conoscenza dei tool di monitoraggio applicativo e tecnico infrastrutturale (es. looker, Elastic)
- Possibile Conoscenza dei linguaggi di descrizione di contenuti (es. xml)
- Possibile Conoscenza della modellazione dei dati su infrastrutture DB standard (DB2, bigquery, Postgres etc.)
- Possibile Conoscenza di strumenti di bug-tracking e trouble-shooting (es. Jira, Service now, control-m)
- Capacità di analisi e di problem solving

La sede di lavoro è **Firenze** (ibrido)


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