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Front Office Manager

2 mesi fa

Ostuni, Italia Paragon700 A tempo pieno

**PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a FRONT OFFICE MANAGER**

You will be responsible for the operations, strategies and development of our Front Office department, ensuring the highest standards of service.

**Main duties & responsibilities**:

- Responsible for Front Office effective management and Guest service delivery. He/she will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.
- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed
- Dealing with customers, including handling complaints
- Responsible for occupancy and room revenue. Development of profit improvement ideas.
- Responsible for suggesting inputs for Front Office budgeting and forecasting.
- Proactive in suggesting ideas to improve guest service and hotel profit.
- Be a role model for team development and produce evidence of professional growth of team members
- Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally)

**Requirements**:
Experience required:

- Knowledge of Hotel Management software;
- Knowledge of ProtelAir PMS and SimpleBooking systems is an advantage;
- Knowledge of Sales strategies and marketing policies;
- Knowledge of OTA and Channel Manager
- Fluent in English and Italian. A third language is preferred;
- Professional experience in 5* Boutique Hotel in the same role (min 2 years).

Contratto di lavoro: Tempo pieno

Orario:

- Turni

Esperienza:

- Front office Manager: 2 anni (Obbligatorio)

Lingua:

- inglese (Obbligatorio)

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