Learning Manager

2 mesi fa

Alessandria, Italia Amazon Italia Logistica S.R.L. - B96 A tempo pieno

Bachelor’s degree
- Previous experience of delivering training and coaching to employees
- An analytical approach to assessing the effectiveness of training interventions
- Must be able to communicate in Italian

At Amazon, we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It is your day to be part of something great. A day to make your ideas come to life. In addition, your day is to join a company that redefines itself every day. That is the energy and passion behind Amazon. At Amazon, we are working to be the most customer-centric company on earth.

The Learning Specialist role is focused on managing a team of trainers to execute the learning offered to our Associates and Managers. The role works closely with the Learning Manager to partner with operations to ensure our customers’ needs are met.

Key job responsibilities
- Developing training plans which minimise disruption to operations and ensure training is of high quality
- Auditing the quality of training/coaching and putting actions in place when necessary
- Planning and executing the recruitment and training of the best instructors
- Ensuring positive and effective collaboration between the learning team and other stakeholders
- Managing a team of Trainers and supporting them with their career development
- Analysing and interpreting metrics to identify areas for improvement
- Providing training to the learning team on changes to learning materials/processes

A day in the life
Learning Managers in our Fulfilment Centres play a pivotal role, focusing strongly on performance improvements through key performance indicators (KPIs). Their responsibilities extend beyond training to encompass operational duties. Hailing from various operational backgrounds, including management, production, retail, and logistics, they bring expertise in data management and performance enhancement to their role. This position, known as an Operational Learning Manager, underscores its dual function in both Learning and Development (L&D) and operational improvement.

Their daily agenda includes meetings like “Daily Dive Deep” sessions, regular discussions with stakeholders, team gatherings, and one-on-one sessions with managers. They nurture crucial relationships with General Managers (GMs), Site Operations Managers (SOMs), and Human Resources Business Partners (HRBPs). Administrative tasks, training sessions, participation in recruitment activities, and project involvement are integral parts of their job. They actively engage in business reviews, data analysis, and problem-solving to drive effective solutions. Personal development through training sessions holds paramount importance.

In summary, Learning Managers at our Fulfilment Centres must balance an array of responsibilities, encompassing meetings, coaching, administrative functions, and project involvement, all aimed at enhancing operational performance. Their role serves as a bridge between Learning & Development and operational efficiency within our Fulfilment Centres.

Alessandria, ITA
- Ability and initiative to understand the business needs, analyse issues and drive solutions
- The ability to communicate with and influence senior stakeholders
- Capacity to bring clarity to complex situations

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