Head of Operations

2 settimane fa

Milano, Italia sennder A tempo pieno

Traffico Nazionale e Internazionale

Our fast-growing Technology startup sennder Italia is looking for a Head of Operations - Responsabile dipartimento operativo to join our “Operations Team” responsible for the national and international market (UE). The role is based out of the Milan office and will report to the principal of operations. Do you want to help us shape the future of the logistics industry?

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.

If you are passionate about taking yourself, sennder, and the logistics industry to the next level; if you are curious and eager to have an impact on how we reach our business goals, then you might be the one we are looking for. Where others see uncertainty, you see opportunities to learn and be proactive, by being a team player and understanding how your personal development matches the company’s growth.

As Head of Operations - Responsabile dipartimento operativo you’ll manage several teams each one focused on specific topics (national, international, spot and key account) and you’ll be responsible for the department strategy and play a leadership role in achieving the company's objectives.

You’ll be collaborating closely with the COO, the Head of Sales, and Purchasing department to ensure the best transport service and quality.

sennder Italia, headquartered in the heart of Milan, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain.

sennder Italia is a Joint Venture between sennder GmbH and Poste Italiane. Our company blends the sennder GmbH innovative soul, focused on technology and digitalization, with the expertise and know-how of the largest distribution network in Italy: Poste Italiane.

**IN THIS ROLE YOU WILL**:

- Manage yours teams to ensure coverage for open available freight using internal tools, external capacity resources, and learned sales techniques;
- Improve the relationship with our Key Suppliers and support the Procurement department in tender and contract evaluation;
- Define KPI and target for the teams;
- Ensure periodic reports and analysis to be provided to management;
- Organize periodical meeting for strategy and results with the management translating company directives into objectives and actions;
- Supervise our daily transports and handle all arising inquiries from carriers;
- Manage a team and work with carriers to solve complex business challenges to identify opportunities and recommend solutions;
- Develop team members skills, manage problems and provide performance analysis to support sennder Italia’s success in achieving its goals.

**PREFERABLY YOU ARE**:

- Confident in using data to analyze and track key metrics;
- 5+ years experienced in full truck load transport by road (preferably with Freight Forwarding experience);
- 3+ years experienced in people management with at least 10 direct reports;
- Updated on freight forwarding market dynamics;
- Experience in managing framework agreements with suppliers;
- A great problem solver as well as a person with an entrepreneurial mindset;
- Knowledgeable on how to validate business opportunities (feasibility and sustainability)
- You speak and write Italian fluently (native level) and you are fully proficient in English.

**WHAT YOU CAN EXPECT**:

- A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
- An international team of 800+ people with 65+ nationalities spread across 7 country offices, with English as our company language.
- A structured feedback and review process for personal development. We also use “Objectives and Key Results” for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- When in office: unlimited snacks, drinks, and fruits.
- Welfare program and Ticket Restaurant
- Compliance with COVID-19 restrictions when required with remote interviews and onboarding.

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