Support Partner

6 mesi fa

Provincia di Latina Lazio, Italia Mambu A tempo pieno

Who we are:
At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone.

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before.

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team.

At Mambu our people are the foundation We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together

What you’ll do:

- Act as a communication lead during major incidents, act as a point of contact for escalations regarding incidents.
- Take ownership of the customer support function, processes and tools. Provide additional support for premium customers;
- Immediately act upon incidents: collect information, troubleshoot and resolve, when possible. Escalate and involve required teams if needed;
- Facilitate support triage between internal teams including technical support and product owner representatives. Collaborate with relevant teams within Mambu and proactively communicate with customers.
- Fully understand and diagnose a specific incident in terms of business priority, take appropriate action to get this resolved using available skills, knowledge, people and processes.
- Assess the area proactively to ensure existing processes are validated and improved where possible.
- Interact with customers to explain Mambu’s support services and manage their expectations;
- Continuously build Mambu knowledge base, ensure knowledge repository is maintained and built on both functional and technical functionality to ensure adequate support allocation and understand how queries affect customers.
- Drive product reliability improvement effort across Mambu by ensuring close feedback loop with product teams, continuously sharing their product performance status, insights and challenges.
- Be an ambassador of Support Lead culture and mindset in Mambu.

What you’ll bring:

- 5+ years of experience working on and/or leading a Support Team or Customer Success Team in the financial services sector or a similarly regulated environment
- Operational experience working with SLAs of mission critical SaaS or ASP solutions for enterprises (e.g. in financial services, Telco providers or Health Care)
- Ability to work flexible shifts (including weekends)
- Excellent written and verbal communication skills
- Bachelor's Degree in Business, Finance, Accounting or related field
- Experience in incident analysis, including reporting, demand reduction.

**Your future**
- We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong._

For the rest of the locations where we advertise this role, the starting salary will be discussed during the recruitment process.

**Let's connect**

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.
- As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results._

  • Support Partner

    1 mese fa

    Lazio, Italia Buscojobs A tempo pieno

    At Mambu, we believe that banking and financial services can change the world for the better.We also know that inflexible systems are slowing innovation and limiting impact.We're on a mission to change that, to make banking work better for everyone.Join us as we bring banking and financial services technology into the digital-first world.Where our...

  • Support Partner

    1 mese fa

    Lazio, Italia Buscojobs A tempo pieno

    At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We're on a mission to change that, to make banking work better for everyone.Join us as we bring banking and financial services technology into the digital-first world. Where our...

  • Support Partner

    2 mesi fa

    Lazio, Italia Mambu A tempo pieno

    Who we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We're on a mission to change that, to make banking work better for everyone.Join us as we bring banking and financial services technology into the digital-first world. Where...

  • Support Partner

    2 settimane fa

    Lazio, Italia Mambu A tempo pieno

    Who we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We're on a mission to change that, to make banking work better for everyone. Join us as we bring banking and financial services technology into the digital-first world....

  • Support Partner

    1 mese fa

    Lazio, Italia Mambu A tempo pieno

    Who we are: At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. Join us as we bring banking and financial services technology into the digital-first world....

  • People Development Partner

    4 settimane fa

    Provincia di Latina, Lazio, Italia Swapcard A tempo pieno

    **Our Mission** Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. **Our...

  • Installatore Partner a Partita IVA Caldaie e

    3 mesi fa

    Provincia di Roma, Lazio, Italia Termoexpert srl A tempo pieno

    **Posizione**: Partner Installatore Autonomo a Partita IVA **Luogo**: Roma e Provincia Termoexpert S.r.l., leader nel campo dell'impiantistica tecnologica, è alla ricerca di un partner installatore autonomo a partita IVA per l'installazione di caldaie e condizionatori nella zona di Roma e provincia. **Requisiti**: - Partita IVA attiva. - Esperienza...

  • Business Partner Tlc

    1 mese fa

    Lazio, Italia Buscojobs A tempo pieno

    Il partner commerciale ENEGAN S.p.A. deve essere un'azienda attiva come System Integrator, Installatore Telefonico, Impiantista, Consulente IT o Software House. Diventare partner ENEGAN S.p.A. significa collaborare per offrire i servizi più performanti ai propri clienti e garantire un supporto professionale. Il ruolo dei partner commerciali ENEGAN è...

  • Business Partner Tlc

    1 settimana fa

    Lazio, Italia Buscojobs A tempo pieno

    Il partner commerciale ENEGAN S.p.A. deve essere un'azienda attiva come System Integrator, Installatore Telefonico, Impiantista, Consulente IT o Software House. Diventare partner ENEGAN S.p.A. significa collaborare per offrire i servizi più performanti ai propri clienti e garantire un supporto professionale. Il ruolo dei partner commerciali ENEGAN è...

  • HR Business Partner

    6 mesi fa

    Provincia di Milano, Lombardia, Italia Banquet srl A tempo pieno

    La Dorrego Company, realtà che opera nel settore della Ristorazione, è alla ricerca di un HR BUSINESS PARTNER che contribuisca a potenziare la nostra struttura HR dedicata alla popolazione dei nostri Brands (dai noti ristoranti di carne argentina El Porteño, ai marchi Flores, Pisco, Refeel, Living, Swiss Corner). **HR Business Partner**: DI CHE COSA TI...

  • Business Partner Tlc

    1 mese fa

    Lazio, Italia Buscojobs A tempo pieno

    Il partner commerciale ENEGAN S.p.A. deve essere un'azienda attiva come System Integrator, Installatore Telefonico, Impiantista, Consulente IT o Software House. Diventare partner ENEGAN S.p.A. significa collaborare per offrire i servizi più performanti ai propri clienti e garantire un supporto professionale. Il ruolo dei partner commerciali ENEGAN è...

  • Consulenti del Lavoro Per Rete Professional Partner

    6 mesi fa

    Latina, Italia CONFIMPRENDITORI NAZIONALE A tempo pieno

    Confimprenditori, prestigiosa associazione datoriale a livello nazionale, è in fase di ampliamento della sua innovativa rete di professionisti dedicati al supporto delle imprese italiane. Per la provincia di Latina siamo alla ricerca di esperti Consulenti del lavoro motivati a entrare a far parte del nostro team di Professional Partner. Questa è...

  • Consulenti del Lavoro Per Rete Professional Partner

    7 mesi fa

    Latina, Italia CONFIMPRENDITORI NAZIONALE A tempo pieno

    Confimprenditori, prestigiosa associazione datoriale a livello nazionale, è in fase di ampliamento della sua innovativa rete di professionisti dedicati al supporto delle imprese italiane. Per la provincia di Latina siamo alla ricerca di esperti Consulenti del lavoro motivati a entrare a far parte del nostro team di Professional Partner. Questa è...

  • HR Business Partner

    4 settimane fa

    Provincia di Milano, Italia Lenovo A tempo pieno

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest...

  • HR Partner

    4 mesi fa

    Provincia di Trapani, Sicilia, Italia Amazon Italia Transport Srl A tempo pieno

    A degree - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Advanced proficiency in verbal and written English - Relevant experience in analysing data and creating reports for leadership - Relevant experience in working with and protecting confidential and sensitive HR information As a Partner in...

  • Hr Business Partner

    1 mese fa

    Lazio, Italia Manpower Mp Perm Cons Lomb Orien A tempo pieno

    HR Business Partner Descrizione del ruolo:Siamo alla ricerca di un/a HR Business Partner per nota società spagnola nel settore Horeca con sede a Milano (zona Ripamonti), che supporti la crescita e il consolidamento delle attività di risorse umane in un contesto dinamico e operativo nel settore della ristorazione. Il/la candidato/a ideale possiede un...

  • HR Business Partner

    6 mesi fa

    Provincia di Bergamo, Lombardia, Italia Flamma spa A tempo pieno

    Flamma Group è un'azienda specializzata nello sviluppo, produzione e commercializzazione di molecole e principi attivi (API) per l'industria farmaceutica. Con Headquarter a Chignolo d'Isola, vicino a Milano, Flamma vanta altri due stabilimenti produttivi in Italia, ad Isso (BG) e Bulciago (LC), e due stabilimenti all'estero, a Philadelphia (USA) e Dalian...

  • Consulenti Del Lavoro Per Rete Professional Partner

    4 giorni fa

    LATINA, Italia Confimprenditori Nazionale A tempo pieno

    Confimprenditori, prestigiosa associazione datoriale a livello nazionale, è in fase di ampliamento della sua innovativa rete di professionisti dedicati al supporto delle imprese italiane. Per la provincia di Latina siamo alla ricerca di esperti Consulenti del lavoro motivati a entrare a far parte del nostro team di Professional Partner. Questa è...

  • Hr Business Partner

    1 mese fa

    Lazio, Italia Manpower Mp Perm Cons Lomb Orien A tempo pieno

    HR Business Partner Descrizione del ruolo:Siamo alla ricerca di un/a HR Business Partner per nota società spagnola nel settore Horeca con sede a Milano (zona Ripamonti), che supporti la crescita e il consolidamento delle attività di risorse umane in un contesto dinamico e operativo nel settore della ristorazione. Il/la candidato/a ideale possiede un...

  • Hr Business Partner

    1 mese fa

    Lazio, Italia Manpower Mp Perm Cons Lomb Orien A tempo pieno

    HR Business Partner Descrizione del ruolo: Siamo alla ricerca di un/a HR Business Partner per nota società spagnola nel settore Horeca con sede a Milano (zona Ripamonti), che supporti la crescita e il consolidamento delle attività di risorse umane in un contesto dinamico e operativo nel settore della ristorazione. Il/la candidato/a ideale possiede un...