Professional Education

3 mesi fa

Milano, Italia Alcon A tempo pieno

Job Posting

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Provide high quality technical and clinical consultancy to support technical/clinical communication and Provide high quality technical and clinical consultancy to support technical/clinical communication and education of top customers, top key account stores and staff.

What You Will Do
- To provide internal consultancy and training on Alcon's and competitors' products and services to ensure the highest actual and customer-perceived competence in the industry;
- Close collaboration with marketing team & sales force in the development of promotional materials/activities with regards to product information;
- Development of internal materials related to product description in strong collaboration with Professional Affairs Manager;
- To manage the internal tool (Veeva, Iris, Ara, Alex,etc etc)
- Act in respect of internal and external regulations, policies, requirements (VEEVA ACT portal Shopping card, etc.)
- Contribute to identification of new ideas/projects for technical Training (innovative material, digital training..)
- To support the PA Manager in the coordination of external consultants activities on the field.
- To achieve an industry leading reputation for the provision of high quality technical support to our professional customers;
- To develop and roll out high-value technical training for professionals to increase their knowledge of the category and technical ability to fit contact lenses to meet customers needs;
- To find new ideas and solutions for customers and share best practices.
- To develop new projects in terms of technical training.
- To coordinate with key customers to design tailor made training activities;
- To be the preferred consultant for technical advice on CL fitting;
- To coordinate the training design and delivery in the Alcon Experience Academy for Eye Care Excellence (Alcon’s training school for contact lenses specialists);
- To coordinate the publication of technical literature supportive to category growth and to our products;
- To organize fitting day sessions and develop business in their area of competence
- Participate in the organization of local congresses and events related to contact lenses;
- Reporting of customer complaints and adverse events to Local Vigilance Representative/Department, according to applicable work instructions.

Experience Qualifications
- 5 years experience in Contact Lenses market or
- 10 years experience in Contact Lenses market

Skills and Abilities
- Knowledge of the optical industry in Italy Flexibility, communication and presentation skills, time management and organization. (Medium proficiency)

Physical Demands
- Bends - Occasionally 0 - 33%
- Squats - Occasionally 0 - 33%
- Crawls - Never
- Climbs - Occasionally 0 - 33%
- Kneels - Occasionally 0 - 33%
- Shoulder Level - Reaches above - Occasionally 0 - 33%
- Shoulder Level - Reaches below - Occasionally 0 - 33%
- Assumes cramped unusual positions - Never
- Balancing - Occasionally 0 - 33%

Working Conditions
- Unprotected heights - Never
- Being around moving machinery/equipment - Frequently 34 - 66%
- Exposure to marked changes in temperature/humidity - Never
- Driving automotive equipment: power jacks, forklifts - Occasionally 0 - 33%
- Exposure to dust, fumes, gases & chemicals/solvents - Occasionally 0 - 33%
- Ascending & descending stairs - Occasionally 0 - 33%
- Ascending and descending ladders - Occasionally 0 - 33%
- Sensory Exposure: Hearing (loud noises) - Occasionally 0 - 33%
- Sensory Exposure: Seeing (high visual demands, including movement) - Occasionally 0 - 33%

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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