Client Advisor
2 mesi fa
Company: Bulgari S.P.A
- Country / Region : Italia
- City : FIUMICINO
- Business group: Orologi e gioielli
- Contract type: Impiego a tempo indeterminato
- Function: Vendite
- Experience required: Almeno 3 anni
- Reference No.: BULG07488
- Date of publication: 2023.06.19
POSITION
Bulgari Italia is searching **Client Advisors** for the **opening of the new store** based in **Rome - Fiumicino, from NOVEMBER 2023.**
Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
**Accountabilities**
**Sales and Services**
- Maximize sales opportunity deriving from any entrance in store
- Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
- Contribute to the KPIs achievement
- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
- Handle sales process as per delivery standards (from Welcome to Packaging)
**CRM**
- Enrich CRM data base with clients granting KPIs quality in data collection
- Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
- Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)
**Other Activities**
- Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
- Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored
PROFILE
**Qualifications/Professional Capabilities**
- Experience in luxury retail sales
- Knowledge of luxury competitive environment
- Passion for the brand
- Good computer skills (MS Office)
- Fluency in English
- Chinese is a plus
**Personal Competencies**
- Excellent selling skills
- Strong Interpersonal skills and outstanding customer orientation
- Entrepreneurship
- Strong networking attitude
- Business awareness
- Teamwork
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