Spa Therapist

**Position**: SPA Therapist & Beautician - Season 2024 (Full time #537441)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and supporting responsibilities**:

- Provide consistent massage and body treatments as directed in training classes
- Performing facials, and recommending skin care therapies
- Performing manicures and pedicures, nail art, and color recommendations
- Suggesting guidelines on personal skin care regimes
- Recommending spa products that fit the guests' needs
- Recommending and up-sell services that fit the guests' needs
- Communicating and describing accurately the spa offerings and their benefits
- Handling guest questions and concerns with professionalism and courtesy
- Responding to guest requests immediately, accurately, and appropriately
- Creating special conversations with guests, identifying personal preferences to record in each guest's profile history
- Maintaining a daily record of all guest requests, reservations and confirmations
- Offering the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
- Maintaining a clean, safe, stocked and well organized work area
- Taking care of equipment and products used throughout the spa facility
- Upholding the standards of sanitation, sterilization, restocking rooms, and the pantry area
- Maintaining spa appearance and cleanliness
- Assisting in all areas of the spa operation as directed by management

**Required skills & experience**:

- Minimum of 2 years experience as a licensed therapist in a luxury hotel setting
- Must possess a license in massage therapy and a certification in a cosmetology, aesthetic, or related field
- A working knowledge of skin care therapies, hair removal techniques, and beauty products and trends
- Strong verbal and written communication skills in the Italian and English Language
- Excellent interpersonal skills
- Knowledge of holistic concepts and treatments
- Professional grooming and demeanor
- Self-motivated
- Comfortable performing treatments for at least 8 hours
- Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity, and a healthy lifestyle)

**Advertised**: 28 Nov 2023 W. Europe Standard Time
**Applications close**: