Field Technician

4 settimane fa

Treviglio, Italia Antech Diagnostics A tempo pieno

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
About Antech Italy Antech Diagnostics is rapidly expanding, and we are looking for passionate talent to join our dynamic team Antech Diagnostics Italy offers a full range of products and services in veterinary diagnostics, ensuring high-quality care for companion animals. Through partnerships with global leaders, we provide veterinarians with the most innovative technologies in imaging and laboratory analysis.
We are currently looking for a skilled Field Technician to join our team. In this role, you will c arry out installations of equipment marketed by Antech, conduct regular field visits, identify technical problems and resolve them in a timely manner. Furthermore, you will provide explanations to customers on equipment use and maintenance procedures.
**Main responsibilities**:

- Manage all installation, repair, maintenance and testing activities on site and in the Workshop.
- Diagnose errors or technical problems and determine appropriate solutions
- Follow all company procedures and protocols
- Collaborate with the technical team and colleagues involved and share information within the organization
- Provide assistance and support to customers during field visits, understand customer needs and make appropriate recommendations
- Plan and conduct timely field visits
- Keep track of the progress of work and produce timely and detailed service reports
- Review technical operations procedures and with proposed improvement measures
- Provide explanations on the use of equipment as and when required and respond to any questions from customers.

**Your profile**:

- Technical qualification in IT, electronics or similar
- Previous experience in a similar role
- Very good communication skills and customer service mindset
- High level of organization and reliability
- Willingness to travel.

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