Local IT Officer

4 mesi fa

Como, Italia AkzoNobel A tempo pieno

**Date**:Sep 13, 2024

**Location**: Como-Tavernola (CO), IT

**Company**:AkzoNobel

**About AkzoNobel**

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

**Job Purpose**:
The purpose of the Local IT Officer (LITO) is to be the “local owner” of IT services and issues in his/her geographical area. This encompasses active IT support to local or regional questions and issues, incidents, and escalations. Active engagement to ensure local users are trained in IT solutions and aware of relevant IT updates. Active involvement in local security, financial management and asset management.

**Key Accountabilities**:
**End User (Technical) Support**
Responsible to proactively improve the end-user productivity and experience in own region. Influence the IT experience of the user and minimize the need to contact the IT Services helpdesk. Be THE go-to person for local management and users in case of IT and OT questions and issues that need follow up. Arrange proper follow up from global resolver groups and monitor timely and adequate resolution. Be the local host for IT projects where needed and act as the process coach for IT processes, supporting AkzoNobel users in utilizing the IT processes and resources in the most effective manner.
Resulting in, Local IT and OT questions are properly answered, issues are timely and adequately resolved. Adequate local support is given to global IT project teams where needed.

**Training and Communication**
Communicate relevant IT and OT updates monthly to all local stakeholders. Provide regular training sessions on global IT solutions. Actively scan training needs in local area and follow up on these needs.
Resulting in, local stakeholders are adequately informed on IT updates where needed. Local users adequately training in how to use IT solutions.

**Incident and Problem Management**
Ensure incidents are allocated to the correct IT resolver groups. Monitor all IT incidents escalated by users in the local domain, work with partner escalation teams (HCL, TCS) and our own Service Delivery team to ensure proper follow-up.
Resulting in, incidents, problems, and escalations timely and adequately followed up. Local Management gets active feedback on open escalations. No escalations take longer than 30 days to get solved.

**Financial Management**
Ensure annual local POs (for IT) are timely and adequately entered, including accrual. Ensure (via the local controllers in ‘your’ area) that local invoicing is timely and adequately processed.
Resulting in, local IT costs are fully transparent & effectively processed. Good local collaboration with local financial controllers.

**Key Activities**:
**Security**
Ensure the security of the local IT and OT infrastructure (network). This includes actively working with global IT, local OT team and Facilities to protect against potential threats.
Resulting in, active “eyes on the ground” on local security risks. Active collaboration with global security team and local OT team to drive local security improvements where needed. Active “hands on the ground” to help drive local work needed as part of global security projects (e.g. Forza security tracks.

**Asset Management**
Responsible correct inventory of IT assets in local area. Ensure accurate records of local hardware (workplaces, network infra) and software (local apps) are maintained. Help to track status of local assets in case of questions from central teams (OBS, HCL, TCS).
Resulting in, active “eyes on the ground” on local assets (workplaces, network infra). Active help to clean up CMDB and keep CMDB up to date where needed.

**Local Cost Management**
Manage local costs: create POs, make accruals, monthly reviews on invoices for local area with local Finance controllers. Please add the content for the advert here

**Requirements**:
**Key Generic Competencies**
- Strong productivity focus, being able to think in solutions
- Sound base and interest in continuous improvement / lean/six sigma
- Able to stay calm under pressure and deal with operational / tactical issues whilst primarily focusing on strategic ambitions.
- Credibility and acceptance by local management (stakeholder management).
- Excellent communication and stakeholder management skills. Organizational sensitive.
- Taking initiative

  • Chief Financial Officer

    6 giorni fa

    Como, Italia Human Value A tempo pieno

    La società nostra cliente è un Gruppo operante nel settore dei macchinari e ci ha incaricato di ricercare il: - Chief Financial Officer - Sede di lavoro: provincia di Como**Il Ruolo**: La figura ricercata è il Chief Financial Officer con responsabilità anche sulle funzioni HR e IT di tutte le aziende del Gruppo, potenzialmente anche con deleghe dirette...

  • HSE CT Site Officer

    4 settimane fa

    Como, Italia Grupoeosol A tempo pieno

    HSE CT Site Officer (Letonia)Eosol GroupDescripción del PuestoEosol Group, líder en la gestión de proyectos en el sector de la energía renovable, está buscando un HSE CT Site Officer para un proyecto eólico temporal en Letonia, específicamente en la ciudad de Riga. Este puesto ofrece la oportunidad de contribuir a un proyecto innovador y sostenible...

  • RECRUITMENT OFFICER

    1 settimana fa

    Como, Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job OpportunitiesThe Right at Home Mission and ValuesRight at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture,...

  • Client Liaison Officer

    3 giorni fa

    Como, Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job OpportunitiesThe Right at Home Mission and ValuesRight at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture,...

  • Client Liaison Officer

    3 mesi fa

    Como, Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job OpportunitiesThe Right at Home Mission and ValuesRight at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture,...

  • Client Liaison Officer

    2 mesi fa

    Como, Italia Right At Home A tempo pieno

    Welcome to Right at Home's Job Opportunities The Right at Home Mission and Values Right at Home has a mission to 'improve the quality of life for those we serve'. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who...

  • RECRUITMENT OFFICER

    5 giorni fa

    Como (CO), Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our...

  • Accounts Officer

    1 mese fa

    Como, Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job OpportunitiesThe Right at Home Mission and ValuesRight at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture,...

  • Sales Executive

    6 giorni fa

    Como, Italia Hilton A tempo pieno

    A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel. - Analysis local market trends and competitor activity to identify new business leads - Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all...

  • Sales Executive

    16 ore fa

    Como, Italia Hilton A tempo pieno

    Sales Executive A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel. - Analysis local market trends and competitor activity to identify new business leads - Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase...

  • Switchboard Telephonist

    2 settimane fa

    Como, Italia Hilton A tempo pieno

    A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management...

  • Sales Executive

    4 mesi fa

    Como, Italia Hilton A tempo pieno

    Sales Executive A **Sales Executive** analyses local market trends and competitor activity to generate new future business for the hotel. - Analysis local market trends and competitor activity to identify new business leads - Develop customer accounts and travel to drive business into the hotel and to increase market/customer share in all revenue streams...

  • Help Desk 1/2 livello

    1 mese fa

    Como, Italia LAVOROPIU' S.P.A. AGENZIA PER IL LAVORO A tempo pieno

    ICTpiù, divisione specialistica Tech & Digital di Lavoropiù, ricerca un IT HELP DESK per azienda nel settore Facility Management presso la sede di Como.La risorsa si occuperà della gestione ordinaria e straordinaria delle problematiche IT lato client e degli applicativi dipartimentali, ottimizzandone la gestione e soddisfacendo i requisiti di qualità del...

  • Concierge

    2 settimane fa

    Como, Italia Hilton A tempo pieno

    A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the...

  • Accounts Officer

    2 giorni fa

    Como (CO), Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our...

  • Concierge

    7 giorni fa

    Como, Italia Hosco.com A tempo pieno

    A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.What will I be doing?A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local...

  • Quality Manager

    3 settimane fa

    Como, Italia Hilton A tempo pieno

    Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by it’s very name represents quality so the role of the Quality Manager is critical to the business upholding it’s first class reputation within the industry. **What will I be doing?** As a Quality Manager, you will be responsible for performing...

  • Sales Account

    3 settimane fa

    Como, Italia Akinda Sagl A tempo pieno

    Akinda Sagl is a European leader in the creation of publishing projects for sports clubs and local government departments. To implement its sales structure, it is looking for a **SALES ACCOUNT - ENGLISH LANGUAGE** to join its foreign market development structure in northern European countries. The resource will have to contact amateur and professional...

  • Sales Account

    2 settimane fa

    Como, Italia Akinda Sagl A tempo pieno

    Akinda Sagl is a European leader in the creation of publishing projects for sports clubs and local government departments. To implement its sales structure, it is looking for a **SALES ACCOUNT - ENGLISH LANGUAGE** to join its foreign market development structure in northern European countries. The resource will have to contact amateur and professional...

  • Chef Privato

    1 settimana fa

    Como, Italia Dineindulge A tempo pieno

    Are you a talented and creative chef looking to further your career? Are you professional, reliable and personable? Are you looking for a flexible and exciting career in food? Dineindulge is the largest private chef service in the Europe and we are looking to increase our team of freelance private chefs across the UK **What to we offer our Dineindulge...