Director, Global Account Management

2 mesi fa

Milano, Italia Flex A tempo pieno

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

Job Summary

The Director, Account Management will be based in Europe, reporting to the Head of Global Account Management EMEA. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

What a typical day looks like:

- Set and Execute 3YP.
- Guide quarterly financial planning process with sites and hold up orgs.
- Comprehension of P&L and Balance Sheet on levers to improve.
- Set goals for specific accounts of controls.
- Price business in line with segment goals.
- Manage Customer escalations.
- Coordinate multiple sites and functions to exceed customers' expectations.
- Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
- Relationship management with Customer at executive / resolution-making levels.
- In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
- Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
- Segment relationship management and information flow, developing growth through pan-Flex contribution.
- In charge of contract renewals, changes and maintenance.
- Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
- In charge of improving communication and driving best practices across multi-sites.
- Ensures all client programs execute to contract, hitting key KPIs.
- Hold up of ITO versus quote, E&O management.
- Control of tracking risks on the business and reporting to Flex business accordingly.

The experience we’re looking to add to our team:

- Typically requires a Bachelor’s degree or equivalent experience.
- Master’s degree preferred.
- Typically requires a minimum of 8 years of sales/account management experience.
- Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
- Understands the strategic impact of the function across sites.

What you’ll receive for the great work you provide:

- A professional and modern work environment in a highly collaborative company;
- Access to many personal and professional development opportunities;
- A competitive salary package.

SH107

LI- remote

Job Category

Sales - Marketing - Account Mgmt

**Required Skills**:
Optional Skills:
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