Global IT Retail Salesforce Solution Design Manager

3 mesi fa


Milano, Italia Amplifon Group A tempo pieno

**Who we are**
**Amplifon **is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 18,500 professionals every day in a network more than 9,200 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world.In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace.Aligned to this goal,
**we offer a hybryd working policy,**
**allowing employees to work**
**9 days/month remotely**.
**Job details**
- Lead project execution, including performing gap analysis, prioritization, scheduling, testing coordination
- Coordinate large groups of internal and external colleagues within the project focused on specific design streams
- Interact with Program Directors contributing in shaping the Amplifon retail business evolution
- Engage with local and global internal customers to understand needs and translate them into business requirements
- Deal with system-integrators to challenge solutions, validate design and setting the right KPIs and SLAs
- Mentor junior colleagues to let them reach their full potential
- Identify efficient solutions and define functional design to address new needs or gaps versus the in-place implementation
- Produce design specification for the internal development factory to ensure high quality delivery

**Who we are looking for**
- Degree or equivalent background
- They have acquired an experience of about 5-7 years in the delivery of complex IT projects, focusing on the analysis, functional design and testing of Salesforce solutions, operating in fast-paced and multi-country contexts. Experience within the retail industry is a plus
- They gained experience in coordinating international project teams
- Project management skills: ability to prioritize, meet deadlines and concentrate on detailed information in a fast-paced demanding work environment with limited supervision
- They have a solid expertise within the Sales and Service Could modules (Salesforce Admin). Experience with field service and CPQs is a plus
- Fluent English is required
- Availability to 20% travel worldwide is required



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