Program Manager

2 mesi fa

Lazio, Italia Confidenziale A tempo pieno

Were looking for a dynamic Program Manager to join the Enterprise Operations team. Reporting to the Director of Enterprise Operations, the Program Manager develops the operational strategy and overall solution for Translateds Enterprise accounts. The Program Manager will work hand in hand with the Account Manager to develop and ensure adherence to the overall account framework and objectives, working as the main facilitator across the entire account team including members of Project Management, Quality Management, and Tech. Main responsibilities:
Define and formulate the service delivery for enterprise accounts with the Account Management team Foster relationships and partner with key stakeholders to define the cross-functional roadmap Coordinate the activities of the Project Management, Quality Management, Tech, and other teams to achieve the overall program goals and objectives Periodically review processes and technology to guarantee quality of service and innovation, focusing on analyzing & optimizing the localization workflow Manage communication around program status and planning and be the POC for the client for any operational aspects of the program Ensure adherence of the quality of service (OTD, Quality) to the contractual agreements Track, manage and report on internal KPIs of revenue and profitability Report potential expansion opportunities to the Account Management team Required experience, skills and qualifications:
At least 4 years of experience in the localization industry At least 3 years of experience in program management, project management or account management Excellent written and verbal communication skills in English Exceptional problem solving/critical thinking skillsThorough understanding of project management Lean Six Sygma certification is a plus Experience working with a high-performance, collaborative team Independent, self-motivated, results-oriented, and dynamic Ability to work effectively under pressure to meet challenging goals Benefits and Perks Competitive and exciting work environment. You will be surrounded by innovators and experts working at Pi Campus. Great environment to grow your skills. Bonuses and incentives for work performances and for those who quit smoking, ride a bicycle to work or adopt a child. Work hard and stay fit. In the campus you'll find a gym, a swimming pool, a personal trainer for spinning, TRX and pilates classes. Company overview Translated is widely recognized as the most innovative web-based translation company. We have received numerous awards for innovation and technology thanks to the cutting-edge technology we develop. We manage well over 200,000 translators in 110 countries to provide services to more than 130,000 customers. We focus on serving large businesses, startup and innovative companies that need to speed up and automate their globalization processes. Thanks to our innovative approach to language technology, we have been chosen by Google to create new services for flagship products such as YouTube and for the translation of apps published in the Google Play Store. Moreover, corporations like Microsoft, eBay, Airbnb use our technologies and services in their localization processes. Choose a career at Translated and enjoy an innovative international environment where challenging and interesting work is part of daily life.

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