Vp, Sales

3 settimane fa

Milano, Italia GTT Communications A tempo pieno

Position Title: VP Sales Italy

Location: Italy, Milan

Language Skills: Italian & English (fluent)

About GTT:
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit


Role Summary:
This role reports to SVP South and fits under the Europe Division.

This role will form part of the South Leadership Team.

Duties and Responsibilities:

- Managed the Sales Representatives in Italy, providing help, coaching, and training.
- Act as leader in the Italian team to be the first point of contact for any non related matters apart from the sales.
- Being the first point of contact, handling escalations in a professional manner, building trust and respect amongst customers in Italy
- Drive from the sales strategic point of the business in Italy, suggesting, promoting and monitoring the sales activities in Italy.
- Acts as a role model at all times, strives to overachieve team and individual targets, keeps team spirit high, and team members motivated and willing to develop themselves further
- Manage RFPs process internally with conjunction with his team and also defend the outcome to the customers
- Work with the sales team in accounts development plans, or opportunities development plans.
- Being able to define and defend a deal P&L internally with the different internal stakeholders.
- Drives, follows up, and supervises the progress on any assigned campaigns and projects (EV intros, ad hoc projects, etc.) for the team, mainly looking at successfully closed OOT (Out-of-Term) renewals, new deals, and upgrades
- Reviews and provides feedback on revenue results per team individuals and the team overall. Demands to produce and support the Revenue team by ensuring revenue goals are met
- Monitors and tracks inbound/outbound calls made by the team
- Takes responsibility for the process management, administration, and timely delivery of all team and individual KPIs and SLA targets, mainly looking at sales and revenue deliverables
- Completes/updates process documentation/work instructions upon requests/as needed
- Maintains records and trackability of individual and team results, addressing issues, training and performance gaps accordingly, working with the management team towards their improvement/elimination
- Producing reports both regular and ad-hoc (upon management request)
- Executing the Sales Representatives job responsibilities when needed in unforeseen events and during critical staffing circumstances
- Follows up on assigned tasks/projects, able to prioritize, coordinate and plan multiple activities and tasks
- Manages day-to-day revenue and pre sales processing activities performed by the Sales Reps
- Manages the entry of new quote requests and monitors the upload of large client projects, formatting of spreadsheets to prepare for upload, creation of customer-facing quote documents, conversion of quotes to orders, completion of the order entry process, entry of change/disconnect orders
- Liaise with internal departments and customers to capture all required information for order creation and processing
- Liaise with Sales Engineers for additional technical support.
- Provides daily handover for anything that needs to be followed up during the day and/or any issues/escalations that happened overnight
- Other sales/admin/management-related activities upon request.
- Regular 1:1 meetings and adequate data/results monitoring, feedback, and reporting on progress/statistical results for the individuals and the teams overall.
- Utilise out of term contract data, at-risk account reviews, and monthly health checks to develop retention strategies and set re-term target objectives

Required Experience/Qualifications:

- Experience on sales of managed telecommunications services such as SDWAN, security (SASE)
- At least 7-10 years of previous experience leading sales teams
- Effective communicator; able to liaise with confidence with both internal and external parties
- Represent GTT in Italy in different forums, such customer events, round tables, telco events.
- Liaise GTT ecosystem, such consultancy firms, partners, vendors, telco associations
- Strong computer skills and good levels of competence in Microsoft Office
- Strong sales and customer focus
- Experience in a supervisory or other similar role is preferred

Desirable Experience/Qualifications:

- Results-oriented attitude and sales-driven approach towards team/individual targets
- Excellent English skills are a must
- Ability to work accurately and meet short-term deadlines
- Report regularly to management on the life cycle of all ongoing projects, working closely with other departments and teams within the division
- Attention to detail and accuracy while being able to maintain a higher workload
- Professional and articulate

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