Backoffice Operator

**Backoffice Operator**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0029049

**Job function**

Service

**Position type**

Full time

**Site**

Via Galileo Galilei 40, 20092 Cinisello Balsamo MI
- Your responsibilities and tasks:
- Order Handling Operator Spare Parts, processes and follows up parts orders received from customers directly, Field Service Engineering or technical Support.
- Interface professionally with customers, Field Service Engineering or Technical Support over the phone and internet
- Generate, follow up and negotiate quotations for parts, maximise volume and quotation hit rate
- Receive parts orders from customers, Field Service Engineering or Technical Support
- Verify parts number and place parts order in SOH or send to BU
- Release invoicing information to finance department and partecipate to cash collection when necessary.
- Follow up on order progress untill delivery and inform customer Field Service Engineering or Technical Supportwhen applicable
- Gives input to manager parts and tooling to set level for parts
- Manage return parts and warranty request

Your profile and qualifications:

- At least 1 or 2 years of experience in the role
- Good comunication skills
- Strong attention to details
- Good language skills ( English )
- Mechanical and electrical knowledge to manage spare parts details and support to the customer
- Order handling experience
- Knowledge of SAP software