Contract Logistics Customer Service Specialist
5 mesi fa
** Your Role **:As a Customer Service Specialist, by following the guidance of the Customer Service Manager, will keep the relationship with the customer by providing and requesting information regarding the warehouse and the customer’s needs. With this aim, She/He will interact with the Transport planners and Data Analyst to provide additional information regarding shipments, billings, and discrepancies in other to contribute to the fulfilment of the customer’s requests.
** Your Responsibilities**:
- Under the supervision of the Contract Logistics Customer Service Manager, contribute to develop and establish a strong and solid relationship with the customer and internal stakeholders, just to ensure an accurate, consistent, and timely info communication between departments and with the customer
- In order to facilitate the management of the warehouse goods workflow and find a point of contact between internal and external stakeholders needs, transfer information regarding shipments, discrepancies, billing, etc. between departments and the client
- Analyze complaints related to billing or service rendered, sending complaints for non-performance to the services responsible for investigations and promptly updating customers to keep them aligned about all the processes
- Ensure continuous improvements on the KPIs related to general service, order processing, and resolution/prevention of customer queries
- Conduct reporting activities, implement dashboards and develop other easy to understand ways to communicate information related to shipments, billing, and discrepancies, to provide information quickly and efficiently
**Your Skills and Experiences**:
- 2 - 5 years’ experience in large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure
- Experience with metric oriented and data analysis-based work environments characterized by the respect of strict SLAs and deadlines and ability to prioritize issues and tasks by using ticketing systems
- Deep expertise with client management and communication with external stakeholders which made you able to moderate, adapt and link customer needs to warehouse opportunities and capacity
- English level Advanced
**Good Reasons to Join **:Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world's leading logistics companies. The Italian branch is active since almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us We take care about our people. We commit to create a work environment where everyone is welcome and diversity, equity and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued. Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong. Your plus shapes our future. WHAT WE OFFER Our benefits are centered around you and your family, our offer is constantly improving: - Accidental coverage (at & outside work) - Extra Medical insurance - 5 extra days of paternity leave - Remote working enhancement for new parents - 1 day off for volunteering activities - Free Tax return support (730) - Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services - Special discount on travels with Interline Turismo - Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers - Online workout (e.g. yoga, mindfulness, cardio) + nutritionist - Speexx, your digital coaching platform for language training, for you and someone of your choice - Lots of engagement activities to keep you inspired
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Melania Montella
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