Scientist Iii, Field Applications

6 mesi fa

Milano, Italia Thermo Fisher Scientific A tempo pieno

**Work Schedule**

Other

**Environmental Conditions**

Office

The Life Sciences Group of Thermo Fisher Scientific currently has a vacancy for a FAS IT-IL-ES-ME Temporary position ( 1 year ) to lead Support & pre-sales activities.

**Position**:Agribusiness FAS IT-IL-ES-ME

**Territory: Italy, Iberia, Israel & Middle East**

Location: Italy/Spain/remote.

Language requirements: Fluent English; Fluent Italian and/or Spanish.

**Purpose**:

- Lead all the FAS activities across the assigned territories for the Agribusiness Organization.

**Major responsibilities**
- **Business Generation**: The FAS prepares and delivers technical sales activities to support the strategies of presales operations (demonstration, evaluations, dual visits, seminars,) for Agribusiness customers.
- ** Business Contribution**: The FAS is responsible for execution of all type of post-sales Support at customer site, Company Demo Lab or remotely for optimal consultancy service, testing and validation service, implementation and training, troubleshoot and follow up. Preparation & Delivery of AH Customer Trainings, User and Distributor Meetings as well as maintaining the company expected quality for those activities (CAS score)
- ** Technical Expertise**: responsible for maintaining up to date technical expertise in the FAS team. Develop a profound domain knowledge by establishing contacts to KOL in the field, generate Customers Reference Sites, and become strong internal Voice of Customer. Provide feedback on technical problems and their respective solutions. Share expertise & knowledge amongst the AH FAS team
- ** Customer Complaint Handling**: responsible for reporting and resolving customer complaint by liaising with the European TAS Team as well as FAS Experts and coordinating with QA, PM, Sales, Service, Customer Services as needed.
- ** Voice Of Customer**: the FAS gathers, analyzes and delivers information from the field to local and European Sales/Support Mangers as well as to other functions as needed (Marketing, PM, R&D, QA ) on competitive activity, market conditions and product opportunities to allow the company to develop strategies and products appropriated the market.
- Handle the assigned territory as FAS, with the corresponding Key Account Managers.

**Skills/Experience Required**
- Professional interpersonal skills.
- 2-3 years of experience in Technical Support of Molecular (Nucleic acid purification, TaqMan Real-Time PCR mainly) and ELISA (Serology) technologies for Animal Health customers.
- Effective social skills
- Confidence and ability to interact with customers.
- Excellent communication & presentation skills.
- Willing to travel (50-75%).
- Full valid driving license.
- Fluency in both Italian and Spanish will be a plus.
- Experience in quality assurance is a plus

**Education/Qualifications**
- Will hold an academic degree (BSc) or has equivalent level of experience in veterinary diagnostics' market.
- Bench experience in the field of veterinary diagnostics

**Benefit

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