Field Service Technician- Installation Specialist

5 mesi fa

Firenze, Italia BOBST A tempo pieno

Field Service Technician
- Installation Specialist

BFL - Bobst Firenze

Per il potenziamento del dipartimento** Installation & Commissioning** stiamo selezionando **Field Service Technician
- Installation Specialist.**

**L'Installation Specialist** è un esperto di macchine da stampa digitali e/o flexo e dell'installazione di tali apparecchiature.

Questo ruolo fornisce supporto tecnico per l'installazione ai clienti e lavora a stretto contatto con il proprio supervisore, colleghi e clienti interni per garantire uno scambio costante e accurato di informazioni tecniche.

**L'installation specialist **si assume la responsabilità di fornire un eccellente servizio di installazione ed è flessibile con il cliente. La capacità di seguire tutte le attività e i progetti con tutti i clienti interni ed esterni è un'aspettativa chiave di questo ruolo.

**Responsabilità principali**:

- Garantire la soddisfazione del cliente.
- Installazione e messa in servizio di nuove macchine.
- Escalation di problemi ricorrenti.
- Ottimizzazione, standardizzazione e miglioramento continuo dei processi.
- Guidare il progetto di installazione in loco dall'inizio al SAT firmato. (Site Acceptance Test).
- Sondaggi NPS (Net Promoter Score) dopo l'installazione
- Sostenere le azioni per garantire un ambiente di lavoro sicuro per il personale trasferito, mitigando i rischi.

**Requisiti**:

- Forte background meccanico, di processo e/o elettronico
- Almeno 3 anni di esperienza in Field Service/installazioni.
- Buona conoscenza di MS Office
- Team Player e buon comunicatore
- Orientamento al servizio clienti
- In grado di lavorare sotto pressione
- La conoscenza fluente della lingua locale e dell'inglese è obbligatoria. Qualsiasi altra lingua sarà considerata un vantaggio
- È richiesta una patente di guida valida
- Disponibilità a recarsi presso la sede del cliente a livello locale o all'estero (stimato 70% di giorni di viaggio all'anno).
- Conoscenza dell'automazione
- Pregressa esperienza di servizio in piattaforme di stampa digitale (preferibilmente tecnologia Inkjet) e tecnologia di stampa flessográfica è considerata un plus

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.

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