ERP Business Analyst

Job Introduction
At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of an **ERP Business Analyst** in Frascati

The Business Analyst will act as a bridge between the business and technical organisations in the scoping and delivery of ERP projects. The role involves understanding business processes and problems, and helping stakeholders translate these into requirements which will enable effective IT solutions to be found.

This Business Analyst position will focus on the needs of Serco’s global Finance teams, as the use of SAP is rolled out to new contracts and acquisitions, and improvements are made to the existing landscape. The Business Analyst will produce key project documents such as the Business Requirements Definition and Requirements Traceability Matrix, and will support the analysis of current processes and assessment of how they fit to the global SAP template. Where customisation is required, the Business Analyst will help clarify the local requirements for the technical team, and contribute to user training and post-go-live support as part of overall Business Change Management.

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As an **ERP Business Analyst** you will be responsible for:

- Understand business needs as they relate to a business change or transformation
- Elicit, validate, prioritise and document business and technical requirements.
- Where required, produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria
- Explain technical jargon to non-technical/commercial teams
- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes
- Collaborate with technical architects to understand technology limitations and options to meet business needs
- Model and map business processes and assist with the development of solutions to improve these processes and address business problems
- Work with internal development teams to facilitate the implementation of new technology and systems
- Contribute to training and support for people affected by new systems and processes

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

**Essential technical and professional skills, knowledge and qualifications**:

- Confidence working with complex data and systems
- Excellent communication and interpersonal skills and the ability to work with people at all levels of an organisation
- An understanding of how IT can be used to resolve problems
- An understanding of key Finance business processes across the three major domains - Record to Report, Order to Cash and Procure to Pay
- An understanding of ERP architecture and user interaction with the components of the system
- Time management and organisational skills
- Attention to detail and the ability to produce clear, thorough and technically accurate written materials in English
- A self-starter, comfortable working in a fast paced, changing environment

**Additional / special features of the role**:

- **This role will be home-based within Europe, but may require occasional travel to European and UK office locations**
- English is the standard business language, but other European languages would be an advantage**_Important:_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._

**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection