Technical service support expert

3 settimane fa

Milano, Italia Lely Italia A tempo pieno

A sustainable, profitable and pleasant future for a dairy farmer by combining robotization, engineering and farmer knowledge. Since then, we have been an innovative leader in automated systems for dairy farmers around the world. With 2.300 specialized professionals, we are constantly working on new agricultural revolutions. We do this from our Campus in Maassluis, but also from other international offices. Together we have the goal: to make dairy farming interesting for the next generation.
As a Technical Service Support in our Cluster, you are at the crossroad between the technicians of our Lely Centers and your peers in the headquarters (Lely International) in Maassluis. You will be part of the Technical Service Support for Feeding & Manure portfolio, pursuing the goal of providing a unique customer experience. Your call will be to build knowledge through the network of trained technicians and to guarantee that Lely robots are installed, maintained and updated according to the highest standards
You ensure that field technicians are well-trained and capable to install and to maintain Lely products effectively
You will visit farms together with the field technicians for supporting during installation and start-up, for training on the field or for the execution of audits
You steer best use of Lely Tools & Apps for trouble shooting and data analysis
You monthly participate in the hotline (24/7), providing technical support to the field technicians
You will travel occasionally to attend meeting/events at Lely Campus in The Netherlands or in other Clusters (mainly Europe)
You are a technical expert who can enthusiastically impart your technical knowledge to technicians while also extracting information from them to make our products even better. Speak and write fluently in English
Gained experience in a service-oriented technical role
Are familiar with modern Tools&Apps for troubleshooting and reporting on Service
Have knowledge in the agricultural sector (this is a plus)
A positive and proactive team worker, willing to work with a common purpose
An assertive communicator, who dares to speak and write clearly to any audience
An organized person who works with structure, capable of zooming in for details and of zooming out for maintaining an overview on complex projects
Data driven in any aspect of the business. An open work environment with flexible working hours
A conducive environment for personal development and growth
Our Lely Academy with a variety of training programs
Our cluster is in Colturano (MI) and it supports the distribution network of Lely Centers in South-East Europe and Turkey. We are a young and enthusiastic team, consisting of 40 people distributed between Colturano office and Istanbul branch office.

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