NOC Technician

Network Operating Center play a key role in increasing Stack Colo customer experience and keeping in coordination with all the operation structure of Stack high standard of availability for the services and the infrastructures.
As part of NOC you will:
Monitoring all the sites through electrical and mechanical monitoring systems (BMS)
Act as point of contact with Customer for welcome desk in case customer fault notifications or requests
Monitor customer connectivity services and provide on line support/configuration if necessary
Monitor Cyber security alerts and provide the first reaction
Involve company specialist resources to resolve faults, complains of customer notification
Start the escalation process, if needed.
Install, configure and troubleshoot cables connections
Define the process and procedure to support NOC activities and customer management according to the relevant company departments
Set KPO and Monitoring KPI and related standards
Be active part of company quality improvement process
Be the first escalation point.
Technical skills and personal attitudes :
Very good customer-facing attitude, negotiation capability and relationship management.
Structured mindset and analytics skills
Capacity to work under pressure and crise management.
Background on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes.
Knowledge about network technology and cybersecurity
Professional on English and availability to integrate H24 shift if needed.

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