Amazon Customer Excellence Systems
18 ore fa
Amazon Customer Excellence Systems (ACES) Specialist, UFG, Amazon NowJob ID: 3125237 | Souq.com for E-Commerce LLC - G32Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will create effective communication plans to provide visibility to all impacted teams to enable overall process alignment.You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.Key job responsibilitiesManage the UFG store improvement plan to focus on best customer experience at the lowest costDevelop a culture of continuous improvement and lean thinkingContribute to and facilitate Kaizen activitiesHelp drive the implementation of Lean Standard Work and SOPsTrain and support all levels in Kaizen activitiesDisseminate Lean Standard Work principles across teamsSupport and manage the UFG store implementation AgendaTake ownership for the LSC (Leadership Steering Committee)Coordinate and prioritise LSC process improvement activities and resourcesLead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriersStandardize processes to Amazon and MENA/ECCF benchmark standardsMaintain strong relationships with Process Owners and store 3P stakeholdersThe ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageousBasic QualificationsA Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturingStrong communication skills (written and verbal)Proficiency in MS ExcelAbility travel to different stores within EgyptPreferred QualificationsKnowledge of Lean Manufacturing & Continuous Improvement principles & techniquesDemonstrable training and dissemination skills and experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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