Dispute Resolution Officer – based in Luxembourg

Dispute Resolution Officer – based in Luxembourg
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Dispute Resolution Officer – based in Luxembourg

role at

European Investment Bank (EIB) . This full‑time position at grade 5 offers a permanent contract and is based at the Luxembourg headquarters, requiring regular office presence.

The EIB offers relocation support and the opportunity to work in a truly international and multi‑cultural environment.

Purpose
You will contribute to the Complaints Mechanism by handling complex complaints within the EIB Group, identifying opportunities for collaborative resolution, and promoting transparency and accountability to stakeholders.

Specific post environment
The Complaints Mechanism promotes good administration by determining whether maladministration has occurred and aims at resolving the problems that led to the complaint. A majority of complaints relate to projects or operations financed or supported by the EIB Group.

Operating Network
Reporting to the Head of the Dispute Resolution Unit, you will work closely with other members of the Division, coordinate with relevant services across the Bank’s Directorates and the EIF, and travel for business as required.

Accountabilities

Assess allegations and underlying dispute, identifying relevant stakeholders.

Engage stakeholders in collaborative resolution processes (dialogue facilitation, negotiation, joint fact‑finding, formal mediation).

Seek resolution of underlying issues that give rise to the complaint.

Ensure effective coordination with EIB Group services involved.

Coordinate with external stakeholders and institutions if necessary.

Supervise junior staff and external facilitators/experts/consultants.

Collect and analyse information and report on the different phases of the complaint handling process.

Monitor implementation of actions agreed in the dispute resolution process.

Contribute to regular reporting of the Complaints Mechanism.

You May Also

Develop actions to raise awareness of the Dispute Resolution Function internally and externally.

Provide suggestions to address broader concerns as part of the division’s advisory role.

Propose improvements to existing procedures and working methods of the Complaints Mechanism, if needed.

Qualifications

University degree (minimum equivalent to a Bachelor), preferably with a postgraduate level; formal mediation training is a strong advantage.

At least 5 years of professional experience, including the management of collaborative dispute resolution processes.

Experience resolving disputes in infrastructure projects and/or with environmental and social safeguard work.

Hands‑on experience in stakeholder engagement, including public consultation.

Experience with approval, monitoring and implementation processes of development projects financed by international finance institutions is a plus.

Strong analytical and writing ability.

Excellent knowledge of English and/or French; good command of the other language; knowledge of other EU languages is an advantage.

Competencies
Find out more about EIB core competencies here.

Equal Opportunities
We hire and value talent with unique characteristics, creating an inclusive work environment. We encourage all suitably qualified and eligible candidates to apply regardless of gender, age, race, ethnicity, religion, beliefs, sexual orientation, disability or neurodiversity.

We strongly invite applicants with a disability, neuro‑divergent profile or chronic condition to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Recruitment team at Jobs@eib.org.

By applying for this position, you acknowledge the importance of maintaining the security and integrity of the EIB Group’s information and agree to comply with all relevant policies and controls.

Deadline for applications:

January 12th 2026 .

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