Fulfilment Operation Team Leader

What you'll be doing day to day

POURPOSE OF THE JOB
• Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals daily
• Lead, coach and develop the operational teams
• Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind

WHAT YOU'LL BE DOING DAY TO DAY
• Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
• Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
• Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.
• Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What you'll need to have

WHAT YOU'LL NEED TO HAVE
• Experience as a coordinator of a team.
• Good knowledge of retail and/or logistics processes, tools and working methods.
• Good knowledge of different leadership styles and how to adapt it according to needs and different situations.
• Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business.
• Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures.
• Sound understanding of regulations and legislation relating to health, safety, and security.
• Ability to communicate in English and Italian.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA

WE CARE FOR PEOPLE
At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.
Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests). If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team.
We’ll make sure you receive the support and accessibility you need to fully engage in the process