frog_Service Designer/Strategic Designer

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.  Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large. YOUR ROLE As a Service Designer/Strategic Designer, you will help organizations envision and shape innovative services, experiences, and business opportunities through a human-centered and strategic approach. You will work within multidisciplinary teams alongside researchers, strategists, designers, consultants, and technology experts, contributing to the design and delivery of transformation initiatives across different industries. We are looking for a mid-level professional who can autonomously manage project streams, support ongoing client engagements, and actively contribute to business development activities, including proposal writing and competitive bids. In this role you will play a key role in:
• Designing and shaping end-to-end services and experiences across digital and physical touchpoints.
• Conducting research activities and translating qualitative and quantitative insights into actionable opportunities and strategic recommendations.
• Developing customer journeys, ecosystem maps, service blueprints, opportunity areas, and service concepts.
• Planning, facilitating, and synthesizing co-creation workshops with clients and stakeholders.
• Supporting the definition of service strategies, future-state visions, and innovation roadmaps.
• Collaborating closely with multidisciplinary teams across strategy, design, research, and technology.
• Managing project workstreams with a growing degree of autonomy while contributing to the delivery of larger and more complex engagements.
• Supporting business development activities through proposal writing, bid responses, offer development, and the definition of project approaches and strategic content. Note: Fluent Italian and English required Please submit your portfolio, updated CV and optional cover letter as part of your application

YOUR PROFILE
• 4-6 years of experience in Service Design, Strategic Design, Experience Design, Innovation Consulting, or related disciplines.
• Proven experience working on service design and/or strategic design projects. Strong research, analytical, and synthesis skills, with experience in both qualitative and quantitative methodologies.
• Solid knowledge of service design methods and tools, including customer journey mapping, ecosystem mapping, service blueprints, opportunity identification, and concept development.
• Experience designing and facilitating workshops and collaborative working sessions with clients and stakeholders.
• Ability to transform research findings and insights into strategic recommendations and concrete design opportunities.
• Excellent communication, storytelling, and presentation skills, with the ability to create compelling narratives and high-quality strategic deliverables.
• Ability to work independently while effectively collaborating within multidisciplinary teams. Familiarity with Human-Centered Design and Design Thinking methodologies. Note: Fluent Italian and English required. NICE TO HAVE: UX/UI Design capabilities that enable effective collaboration during the definition and evolution of digital experiences; Brand Strategy experience, including positioning, brand architecture, and strategic narrative development. Please submit your portfolio, updated CV and optional cover letter as part of your application WHAT YOU’LL LOVE ABOUT WORKING HERE
• We recognize the importance of flexible work solutions to support you. Whether it’s remote work, flexible hours, or both, you’ll find an environment that promotes work-life balance
• At the heart of our mission is your career, with professional development paths designed to help you explore a world of opportunities
• We are committed to fostering social responsibility by creating an inclusive workplace where diverse ta