Lavori attuali relativi a Customer Relations - Milano - Randstad Italia Spa
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milano, Italia Amazon A tempo pienoDescrizione dell’offerta di lavoroLabor Relations Manager, Global Corporate Employee Relations (GCER)This role can be based in any of our EU corporate office locations which include The Netherlands (Amsterdam), Italy, Germany, Luxembourg, UK, Poland, Ireland, France, or Spain.Are you ready to shape the future of labor relations at scale in one of the...
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Customer Relations
25 minuti fa
Mansione Randstad Italia Spa ricerca per importante azienda cliente leader nel segmento viaggi di lusso, specializzata nel far scoprire le meraviglie dell’Italia ai mercati esteri, un addetto/a al Customer Relations &, Guest Experience. Luogo di lavoro: Milano centro Orario di lavoro: 40 h settimanali su 2 turni : 7-16 , 11-20 Buoni pasto Inserimento diretto in azienda Responsabilit Le tue responsabilit principali: Gestione Pre-Tour: Accompagnare il cliente dalla prenotazione alla partenza, assicurando che tutta la documentazione di viaggio sia impeccabile e che ogni richiesta speciale sia soddisfatta. Supporto On-Trip: Mantenere il contatto costante con l'ospite durante il viaggio, monitorando la qualit dei servizi in tempo reale e intervenendo prontamente per risolvere imprevisti o esaudire desideri last-minute. Eccellenza e Cura: Curare la relazione umana per garantire il benessere totale del cliente, in linea con i suoi bisogni personali e il suo stile di vita. Feedback &, Miglioramento: Gestire il follow-up post-viaggio e condividere i feedback con i reparti interni per elevare costantemente gli standard aziendali. Pianificazione: Gestire e aggiornare i documenti di viaggio e gli strumenti digitali a supporto degli ospiti. Competenze Requisiti necessari: Esperienza: Almeno 1-2 anni nel settore turismo (Hotellerie, TO, agenzie) o nel Retail di lusso, dove il Customer Care è prioritario. Lingue: Padronanza fluente della lingua Inglese Soft Skills: Spiccata creativit , doti relazionali eccellenti, flessibilit e una forte curiosit . Resilienza: Capacit di gestire carichi di lavoro importanti e attitudine al problem solving rapido. Tecnologia: Familiarit con strumenti CRM e applicativi per il supporto ai viaggiatori. Disponibilit : Flessibilit oraria (inclusi i fine settimana) per garantire supporto costante ai clienti durante i tour. La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). vetrinabakeca
