Backoffice Agent
13 ore fa
Job Description – Front Office Agent (HOT0BYHP)
Front Office Agent (Job Number: HOT0BYHP)
Work Locations
Hilton Milan Hotel
Via Luigi Galvani 12, Milan 20124
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.
What will I be doing?
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Previous experience in a customer‑focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Good knowledge of Italian and English
Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
EOE/AA/Disabled/Veterans
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
-
Backoffice Agent
6 giorni fa
Milano, Italia Altro A tempo pienoCampus X è una società Italiana che opera nel settore dello student housing ( che offre ai suoi ospiti un'esperienza abitativa full optional e di respiro internazionale all'interno delle proprie strutture. Stiamo cercando un Front Office Agent per la struttura CX di Milano North of Milan ! Se hai voglia di contribuire al nostro progetto, sei un green...
-
Backoffice Agent
6 giorni fa
milano, Italia Altro A tempo pienoCampus X è una società Italiana che opera nel settore dello student housing ( che offre ai suoi ospiti un'esperienza abitativa full optional e di respiro internazionale all'interno delle proprie strutture.Stiamo cercando un Front Office Agent per la struttura CX di Milano North of Milan !Se hai voglia di contribuire al nostro progetto, sei un green thinker...
-
Backoffice Agent
22 ore fa
Milano, Italia Aethos A tempo pienoJob Description – Front Office Agent (HOT0BYHP)Front Office Agent (Job Number: HOT0BYHP)Work LocationsHilton Milan HotelVia Luigi Galvani 12, Milan 20124A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.What will I be...
-
Backoffice Agent
7 giorni fa
Milano, Italia Aethos A tempo pienoMansione Ti piace il mondo dell'Hotellerie?Appartieni alle categorie protette ai sensi della L.***** art.1?Randstad Talent Selection Hopportunities - Milano- è la divisione di Randstad Italia specializzata nella Ricerca & Selezione di figure qualificate appartenenti alle categorie protette trasversali a qualsiasi profilo e settore merceologico.Per una...
-
Agente Plurimandatario
1 settimana fa
Milano, Italia MPS ENGINEERING S.r.l. A tempo pienoLa MPS ENGINEERING, solida azienda nel settore dell'automazione e della robotica è alla ricerca di: Agenti plurimandatari in tutta ITALIA. La figura che stiamo cercando si occuperà dell’acquisizione di nuovi clienti. Svilupperà strategie commerciali adeguate per proporre ai clienti prodotti, servizi e soluzioni personalizzate in grado di soddisfare le...
-
Backoffice Agent
2 giorni fa
Milano, Italia Aethos A tempo pienoWho We Are: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just...
-
Backoffice Agent
2 giorni fa
Milano, Italia Aethos A tempo pienoWho We Are: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just...
-
Agente di Commercio
1 giorno fa
Milano, Italia TEAM EVOLUTION SRL A tempo pieno**Team Revolution** è un'azienda che da anni opera nel settore Informatico e di Telecomunicazioni, specializzata nel proporre servizi di connettività Internet, Telefonia e infrastrutture informatiche, rivolte ad aziende e privati. Grazie all'esperienza del nostro personale, **Team Revolution** offre qualsiasi tipo di soluzione rivolte al cliente, partendo...
-
Backoffice Agent
4 giorni fa
Milano, Italia Ali Professional A tempo pienoGestione accoglienza ospiti, check-in/out, informazioni e supporto. Richiesta esperienza, inglese fluente e familiarità con gestionali alberghieri.
-
Backoffice Agent
6 giorni fa
Milano, Italia Altro A tempo pienoGestione check-in/out, prenotazioni e informazioni sui servizi. Richiesta esperienza nel settore alberghiero e ottime capacità comunicative.
