Solution Consultant

Overview

JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success.

This is a position based in our offices in the centre of Rome.

Principal Responsibilities

- Use extensive product and industry knowledge to effectively serve as the business/functional advisor for large, complex, cross-product, high-profile projects, translating business requirements into solution needs while configuring the application to meet those objectives.
- Consistently and independently build functional solutions within the Statement of Work (SOW) specifications, meeting all scope, time, and budget requirements.
- Develop and maintain project documentation with minimal or no support from others.
- Leads the collaboration with other departments within JAGGAER to address and resolve client issues. Proactively establishes communications with JAGGAER peers across departments to avoid issues.
- Manages a portfolio of assigned implementation projects, including large, complex projects, and may carry a heavier project load when the business dictates.
- Proactively and accurately identify and manage project risks, including s/w issue resolution, scope challenges, and project delays, and is often able to avoid issues with early identification of the risk.
- Independently lead on-site and remote requirement-gathering sessions.
- Establish and manage relationships with clients to sustain a strong business connection.
- Ensure a successful client transition from Implementation to Support.
- Provide guidance for and deliver against all project controls, including budget vs. actual for project hours, forecast accuracy, and revenue attainment, with a high degree of accuracy and less support.
- Manage communication of appropriate project information to clients and within JAGGAER, including executives and senior-level management.
- Identify, communicate, and manage changes to project scope that have an impact on the company's resources, time, and/or financial commitments via a change order process.
- Provide continual work direction and mentoring to other team members and influence others through motivation and encouragement to accomplish team goals.
- Relay business process recommendations based on client requirements.
- Develop and consult on best practice recommendations for business process changes.
- Develops and leads the adoption of best practices.
- Manages additional stretch assignments beyond client projects.

Position Requirements

- Bachelor's degree preferred
- 3+ years of business experience with 2+ years of demonstrated experience in application implementations /providing consulting services in a client environment
- 2+ years of eProcurement, InSupply Chain, or Contract Lifecycle Management software application experience is preferred.
- Significant experience implementing software-as-a-service (SaaS) software solutions or ERPs with systems integration preferred.
- Excellent project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills.
- Must be able to learn quickly, make strong individual contributions, and handle multiple projects simultaneously in a team environment.
- Ability to consistently act independently, take initiative, and drive tasks and issues to resolution.
- Strong, executive-level presence and experience in facilitation.
- Excellent written and verbal communication skills are a must. Will work extensively over the phone and in person with clients and suppliers.
- Hands-on experience with project management methodologies; Waterfall is preferred
- Business automation and workflow process development are desirable.
- Proficient in the use of PowerPoint, Project, Visio, Excel, and Word as well as other typical business productivity tools.
- Is experienced, confident, articulate, succinct, professional, and has sound judgment and critical thinking skills.
- Innovative, forward-thinking, develop and scrutinize best practices.
- Early adopter and able to influence change.
- Successfully manage a changing environment.
- Required to travel domestically and internationally. Travel ranges from 20-30%. Passport required for international travel.
- Strong written and verbal English Language essential, additional languages preferred

Our Offer

- Education, coaching, and support for your personal development
- Exciting and challenging work environment within an international team
- A modern office with excellent infrastructure
- An open and dynamic company culture

Our values

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency – Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.

Entrepreneurial Spirit – Own It, Drive It, Make It

A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability – Thumbs In, Not Fingers Out

We take responsibility ourselves before pointing elsewhere.

Metrics-Driven Results – Outcomes Over Activities

Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact.