Resort Representative

As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

In this role you will represent Jet2holidays as a Resort Customer Helper but will be employed by our third-party agency, who partner with us to deliver our service.

- Excellent Salary

- Fully paid training and IT equipment provided

- Monthly 1-to-1 meetings with your Team Leader

- Career growth across Jet2.com & Jet2holidays

- Weekly time off

- Monthly rosters shared in advance

What will I do?

As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

- Create Memories – Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award‑winning customer service that leaves a lasting impression, recommending tailored experiences and attractions that match our customers’ interests.

- Take Responsibility – Support our customers during disruptions, emergencies, or escalations in resort, providing calm, confident assistance.

- Be Present – Represent Jet2holidays during hotel visits and respond to queries via video call & messaging while delivering friendly and efficient support.

- Work as One Team – On busy flight days you may be rostered to support our Airport team, assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey.

What do I need?

- Right to Work Documents – As a third‑party agency employee on local contracts, you will already hold full right to work documents for Italy.

- Travel & Accommodation – You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.

- Flexibility – We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support any flight disruption, serious emergencies in the resort & customer escalations.

- Skills & Experience – Customer service experience is a plus, but not essential. You must be solution‑orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device).

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in‑person interview with our Jet2holidays Destination Management team and third‑party agency.

Want to know more about the role? Click the link below

Jet2holidays Resort Customer Helper - Video

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Jet2Careers Overseas

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